SUBJET MATTER EXPERT
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Confident, quick learner and easy to blend in with any environment. Belief in team work and effort rather than showcase individual success
Assisting customers via email, social media and webchat regarding billing, technical or any customer service related queries.. Handling escalations through calls sometimes . Also provided training to 3-4 batches and assisted them during probation period.
Assisting customers via email, social media and webchat regarding billing, technical or any customer service related queries.. Handling escalations through calls sometimes . Also provided training to 3-4 batches and assisted them during probation period.
Maintaining various metrics like NPS, CSAT, RETENTION, AND AHT. Been a part a retention team and having good knowledge on cross sales and up sales. Maintaining various metrics like NPS, CSAT, RETENTION, AND AHT.
Completed Btech in 2016 . Having knowledge on Ms excel , power point and tally
