Assistant Manager – VKYC Compliance & Operations - YES BANK LIMITED - Mumbai
(2021-10)
- Sustained a 97% quality pass-rate across 250+ VKYC sessions per week by enforcing end – to - end due - diligence protocols - zero defects recorded over 4+ years and zero regulatory complaints raised against the unit.
- Identified and escalated 30+ suspected fraud / AML - risk customers per week by cross-referencing geographic data, biometric inconsistencies, and behavioural red flags during live video KYC calls - preventing potential financial crime exposure.
- Reduced CRM escalation resolution time by 40% through a structured complaint-triage framework, achieving nil pending cases for 18 consecutive months.
- Drove 15% uplift in VKYC conversion rate (Liabilities, Assets & Credit Cards) by coaching agents on real -time conversations, contributing directly to new-account revenue targets.
- Authored and published weekly MIS reports (quality, error-rate, productivity) consumed by senior management; identified 3 recurring process gaps that were remediated within 30 days each.
- Led UAT cycles for 4 new banking products and digital onboarding applications, documenting defects and sign-off criteria - reducing post - launch incidents by 25%.
Executive – Business Development - Andromeda Sales & Distribution Pvt. Ltd. - Mumbai
(2014-04 - 2015-04)
- Lead Generation & Sales: Actively seek new sales opportunities for networking and direct sales efforts for secured/unsecured loans, mortgages, and insurance.
- Customer Relationship Management: Approach potential clients, present loan/insurance products, and maintain long-lasting relationships to drive repeat business.
- Documentation & Processing: Collect customer documents according to checklists and coordinate with bank credit teams for loan processing and disbursement.
Artist & Brand Manager - B FORMULA ENTERTAINMENT CORPORATION - Mumbai
(2013-05 - 2014-04)
Talents: Hina Khan (Talent Management), Lara Dutta (Talent Management), Deepika Padukone (Axis Bank), Amitabh Bachchan (Binani Cement), Saif Ali Khan (Siyaram's), Akshay Kumar (Arise LED, Sugar Free Natura), Shahid Kapoor (Pioneer)
- Managed end-to-end commercial engagements for a high-profile portfolio of talent including nationally recognized brand ambassadors across FMCG, banking, cement, electronics, and lifestyle sectors. Clients included associations with Axis Bank, Binani Cement, Siyaram's, Pioneer, and Arise LED, among others.
- Conducted business development and prospecting by identifying and pitching commercial opportunities to corporate clients across FMCG, fashion, sports, and electronics industries, driving brand-talent association mandates
- Negotiated, structured, and executed commercial contracts covering pricing, legal documentation, and financial settlements, ensuring end-to-end compliance and accountability
- Managed client relationships across the full engagement lifecycle - from onboarding and contract execution to service delivery and retention - for both new and existing accounts
- Coordinated cross-functional production and media activities, liaising with internal stakeholders, press, and external vendors to ensure timely and quality delivery
- Monitored market intelligence through daily review of industry publications, competitor activity, and business leads to identify revenue opportunities and support strategic decision-making
- Maintained complex scheduling, documentation, and meeting coordination for senior talent across concurrent assignments
- Contributed to service development initiatives and maximized revenue potential by aligning client needs with organizational capabilities
Event Associate - DIVERSIFIED COMMUNICATIONS PVT. LTD. - Mumbai
(2012-04 - 2013-05)
- Coordinated end-to-end marketing operations for PALM EXPO - India's largest pro-audio trade exhibition contributing to a 10% year-on-year visitor growth.
- Managed all advertising placements and social media strategy across 3 platforms, producing post-event analytics that shaped the following year's event promotional budget.
