Head Operations at Siddhanta Manor (2022-08 – 2025-11)
Led end-to-end Business and Hospitality Operations, business strategy, financial management, marketing, and team leadership for a full-scale resort. Drove revenue growth, operational efficiency, reduced daily Operational cost and enhanced premium guest experience.
- Directed end-to-end resort operations across Front Office, Housekeeping, F&B, Maintenance, and Guest Relations for a 15+ room property & 24 Acre Estate with a 35-member team.
- Managed annual operating budget of ₹72 Lakhs, overseeing P&L, cash flow, revenue optimization, and cost control.
- Expanded revenue streams through HORECA sales partnerships
- Ensured 100% compliance with safety, fire, and statutory regulations; coordinated with Revenue & Forest Departments for uninterrupted operations.
- Led workforce planning, training, and performance evaluation for 35-member team.
- Designed and implemented 20+ SOPs across departments, reducing service delivery time by 25% and guest complaint rate by 40%.
- Coordinated large-scale corporate events including AGMs, QBRs, IT offsites, hackathons, product launches, and leadership summits for 200+ attendees.
- Curated 50+ engagement events (SKO, corporate offsites, retreats), increasing repeat corporate bookings by 20%.
- Developed business strategy, digital marketing, branding, and promotional campaigns.
- Built and enhanced the digital presence of the Resort by implementing 360° drone virtual tour and established OTA partnerships, boosting online visibility, enquiry flow, and occupancy rates.
- Negotiated and managed 25+ vendors; optimized procurement cycles and reduced material costs by 12–18%.
- Built and managed official website, online booking systems, and social media marketing (Instagram, digital campaigns).
- Increased resort rating from 3.4 to 4.9 through service excellence and guest engagement.
- Increased occupancy from 55% to 80% within 8 months
- Improved occupancy and repetative business via strong customer relationship management and customised curation
- Boosted online bookings by 15% through digital marketing and brand positioning.
- Successfully managed multi-functional operations independently during growth phase.
Facility Operations Manager at Jogo Technologies (Fitso) (2019-04 – 2020-02)
Led complete facility operations, ensuring smooth daily functioning, high quality service standards, and strong customer satisfaction & Retention while supporting sales and revenue growth.
- Managed end-to-end facility operations, safety, hygiene, and service quality.
- Supervised recruitment, scheduling (3-Shifts) and performance of 25+ housekeeping and support staff.
- Handled customer counselling, issue resolution, and retention.
- Coordinated with 15+ vendors ( Pvt & Designated ) for procurement, maintenance, and cost control.
- Ensured preventive maintenance of equipment such as pool water Heating Machinery worth 5M and Hvac maintenance of Head office of FITSO
- Monitored expenses & reduced operational procurement, and increased revenue.
- Supported 50% sales through client engagement and service demonstrations.
- Implemented SOPs and process improvements to increase efficiency and reduce costs by 25%
- Streamlined facility operations by restructuring team roles and implementing standardized SOPs, reducing manpower from 35+ to 20 and significantly lowering operational costs for 2 Branches (Gachibowli & Madhapur)
- Improved customer satisfaction through better service delivery.
- Reduced operational costs by 25% via vendor negotiations and optimized procurement.
- Maintained full compliance with health (GHMC) regulations and safety standards (including COVID phase).
- Strengthened staff performance and reduced attrition through training.
- Contributed to new service launches and increased revenue.
Commodity Manager at Karvy Comtrade (KCTL) (2018-02 – 2019-02)
Dynamic and results-driven Commodity Advisor / Relationship Manager with extensive experience in the financial services industry, specifically within Karvy Comtrade Ltd. Expert in commodities trading and investment management with a deep understanding of market trends and risk assessment. Adept at developing and maintaining strong client relationships, driving client satisfaction, and achieving sales targets.
Known for providing strategic investment advice and customized solutions to meet clients' financial goals. Excellent communicator with strong analytical skills and a proactive approach to solving client issues.
Internship at Rashtriya Ispat Nigam (RINL) Vishakapatnam Steel
Study on Distribution Channel of Vishakapatnam Steel Plant. Conducted an in-depth analysis of the distribution channel for Vishakapatnam Steel Plant. Evaluated the efficiency and effectiveness of existing distribution strategies, identified bottlenecks, and proposed solutions for optimization.
The study involved data collection through surveys, as well as quantitative analysis to assess the performance of various distribution routes. The final report provided actionable insights to enhance the supply chain management & distribution logistics.
- Collected and analyzed data from various distribution channels.
- Identified inefficiencies and bottlenecks in the distribution process.
- Proposed strategic recommendations to optimize distribution channels.
- Compiled a comprehensive report with actionable insights for senior management.
