Bharat Kumar routia

Experienced System Engineer with expertise in computer hardware, networking, and server administration. Adept at client-facing roles and process management, with a proven track record of solving L1/L2 support issues efficiently. I am skilled in Windows Domain Administration and advanced networking concepts, positioned to contribute effectively to IT support and engineering roles.

IT Support Engineer (Desktop & Network) - Persistent Networks Pvt Ltd (Angul) - Angul

(2024-07)

Worked in Jindal Power Ltd as a Residential

• Providing L1 and L2 Technical Support for Hardware, Networking, And System Issue.
• Managing Windows Domain Administration, End-user Support, and Troubleshooting.
• Installation, configuration, and maintenance of CCTV systems.
• Configure Wi-Fi Access Points and Ensure Secure Connectivity.
• Installing, Configuring, and Troubleshoot Desktops, Laptop, Printers, and Scanners.
• Troubleshot LAN/WAN connectivity problems and resolved user network access issues.
• Handle Hardware Replacement for Desktops, Laptops, and Network Devices.

Desktop Support Engineer - Manappuram Finance Limited - Rourkela

(2024-02 - 2024-06)

• Provide on-site IT support for Brance Operations, Including Desktops, Printers And Networking.
• Diagnosed and Resolve Hardware and Software Issues to Minimize Downtime.
• Coordinated with The Central IT team for escalated Technical Problems.
• Ensure IT Compliance, Data Security, and Preventive Maintenance.

L1 Support Engineer - Link coordinates Services Pvt Ltd - Bhubaneswar

(2022-12 - 2024-01)

BSNL Zonal Office (Bhubaneswar)

• Handled Installations, Configurations, and Troubleshooting of IT System and Network Devices.
• Supported End-users with System Issues, and Software updates.

Bachelor of Commerce - Commerce - Gandhi Mahavidyalaya (2018-01 - 2021-12)

Higher Secondary Education +2 - Ispat Junior College (2015-01 - 2017-12)

Grade 10 - HSC - Sonaparbat High School (2013-01 - 2015-12)