Bharat Sarna

Empathetic and articulate professional with extensive experience in customer service and e-commerce support. Skilled in building strong customer relationships, resolving conflicts effectively, and providing personalized solutions. Possesses a deep understanding of e-commerce best practices and a commitment to delivering exceptional service across all channels

Ecommerce Specialist at AS AGENCIES (2017-01 – Present)

• Manage and optimize the performance of amazon, flipkart and Shopify accounts
• Collaborate with content teams to enhance product listings through keyword research, SEO, and content creation
• Plan, execute, and analyze PPC campaigns to maximize ROI and product visibility

Customer Service Representative at Teleperformance (2014-01 – 2016-12)

Sling TV

• Provide excellent customer service to clients by addressing inquiries through Email, Chats and Calls
• Identified and resolved customer issues and challenges
• Used data to prioritize issues and improve customer experience

International Sales Representative at FCS Software Solution (2011-01 – 2013-12)

US Staffing/Recruitment

• Handle IT requirements for US-based clients
• Cold calling, connecting with new clients.
• Sourced and screened candidates from various sources like Internal Company Database, Resume/Job Portals, and Professional Networking

Postgraduate in Strategic Relationship & Marketing – GEORGE BROWN COLLEGE (2013-01 – 2014-12)

Bachelor of Technology in Computer Science – MAIIT (2007-01 – 2011-12)