Bharat Thakor

Escalation Calls Customer Support Executive – Banking Process (Bank of Baroda)

Talent

GandhinagarMember since 19 May 2026

Core banking / CRM systemMS ExcelE-mail and system-based communication

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Core banking / CRM systemMS ExcelE-mail and system-based communication

About

Comfortable working in target-driven and fast-paced banking environment • Strong understanding of customer confidentiality and data security • Willing to work in rotational shifts as per business requirements • Ability to handle pressure and maintain service quality • Open to continuous learning and process improvement

Escalation Calls Customer Support Executive – Banking Process (Bank of Baroda) - Tech Mahindra Customer Service

(2022-01)

Managed inbound customer interactions for Bank of Baroda banking products and services, including accounts, transactions, and service requests
Handled NRI (international) customers, addressing queries related to overseas transactions and banking services
Identified customer concerns and provided timely and effective resolutions as per banking guidelines
Explained banking procedures, policies, and services clearly to ensure customer understanding
Maintained high accuracy while updating customer details and service records in internal systems
Escalated complex or sensitive issues as per process guidelines to ensure quick resolution
Ensured adherence to banking compliance, service quality, and customer satisfaction standards