Customer Relations – Asst Manager - Puravankara Housing Ltd.
(2025-12)
- Welcome and onboard new customers through emails and calls after booking confirmation.
- Manage customer payment collections and ensure timely follow-ups.
- Coordinate agreement execution and documentation processes.
- Liaise with banks for loan disbursement follow-ups and approvals.
- Schedule property registrations and coordinate with internal stakeholders to ensure smooth execution.
- Maintain customer records and provide prompt support throughout the post-booking lifecycle.
Customer Relations Executive - Guru Punvaanii Properties Pvt. Ltd.
(2024-08 - 2025-12)
- Welcomed and assisted newly booked customers through calls and email communications.
- Managed payment collection follow-ups and maintained payment records.
- Coordinated registration formalities and property handover processes.
- Ensured seamless customer experience from booking to possession.
- Addressed customer queries and coordinated with internal teams for timely resolutions.
Assistant Manager – Pre-Sales - Century Real Estate Holdings Pvt. Ltd.
(2021-09 - 2024-08)
- Conducted KYC verification and sourced customer details for booking validation.
- Identified and verified customer credentials before booking confirmation.
- Achieved daily, weekly, and monthly performance targets consistently.
- Prepared and maintained site visit and sales activity reports.
- Coordinated with sales teams to ensure quality lead management and customer engagement.
- Maintained accurate customer records and documentation.
Pre-Sales - Gopalan Enterprises Pvt. Ltd.
(2021-09 - 2024-08)
- Conducted KYC verification and sourced customer details for booking validation.
- Identified and verified customer credentials before booking confirmation.
- Achieved daily, weekly, and monthly performance targets consistently.
- Prepared and maintained site visit and sales activity reports.
- Coordinated with sales teams to ensure quality lead management and customer engagement.
- Maintained accurate customer records and documentation.
Team Lead - Gopalan Enterprises Pvt. Ltd.
(2020-01 - 2021-08)
- Managed end-to-end pre-sales operations and customer qualification processes.
- Performed customer KYC verification and background validation before booking.
- Led a team of pre-sales executives, monitoring performance and target achievement.
- Conducted daily team huddles, product training, and knowledge-sharing sessions.
- Delivered quality monitoring feedback and coaching to improve team productivity.
- Assisted team members in resolving customer concerns and sales-related challenges.
- Handled escalated customer issues and ensured satisfactory resolutions.
- Maintained operational reports and tracked team performance metrics.
Executive – Pre-Sales - Shriram Properties Limited
(2018-07 - 2020-01)
- Managed end-to-end pre-sales activities and lead qualification processes.
- Conducted KYC verification and customer validation prior to booking.
- Handled cold calling activities and converted inquiries into qualified sales opportunities.
- Delivered product presentations and sales pitches to prospective customers.
- Negotiated offers and customized solutions based on customer requirements.
- Maintained regular follow-ups to address customer queries and enhance conversion rates.
- Consistently achieved daily, weekly, and monthly targets.
- Assisted in team management, coaching, and performance improvement initiatives.
- Conducted training sessions to bridge product and process knowledge gaps.
Representative – Operations (Chat & CRM Advisor) - Concentrix
(2015-11 - 2017)
- Provided customer support through chat and CRM platforms.
- Handled customer queries, complaints, and service requests efficiently.
- Maintained customer records and updated CRM systems accurately.
- Ensured adherence to service quality standards and turnaround times.
- Delivered high levels of customer satisfaction through effective communication and problem resolution.
