Bharath Sri Harsha

Content Moderator with 5+ years of experience (2021 - Present) reviewing and moderating user-generated content for a leading global social media platform (Meta) through Wipro. Skilled in applying content policy guidelines, identifying and actioning policy-violating content, escalating high-risk cases, and maintaining accuracy, productivity, and SLA targets. Recognized multiple times for performance excellence and process improvement.

Known for integrity, emotional resilience, sound judgment on ambiguous content, and strong collaboration with quality and operations teams.

Content Moderator - Wipro (Meta Project) - India

(2021-02)

• Review and moderate large volumes of user-generated content (text, images, and videos) on a leading social media platform in accordance with Meta's Community Standards and client policy guidelines.
• Identify, flag, and action inappropriate, abusive, explicit, hateful, or policy-violating content to protect platform integrity and ensure community safety.
• Apply moderation policies consistently while exercising sound judgment on ambiguous, sensitive, and edge-case content, maintaining a high level of accuracy across daily reviews.
• Escalate sensitive, critical, and high-risk content (self-harm, violence, exploitation, etc.) to the appropriate internal teams following defined escalation protocols and SLAs.
• Consistently meet and exceed productivity, quality, and turnaround-time (TAT) targets while adhering to strict compliance and audit standards.
• Document moderation decisions clearly and accurately to support quality reviews, audits, and regulatory compliance requirements.
• Stay current with frequently evolving content policies, regulatory requirements, and emerging content trends through ongoing training and policy refreshers.
• Collaborate closely with Quality Analysts, Subject Matter Experts, and Operations teams to identify process gaps and improve overall moderation effectiveness.
• Achieved Rewards & Recognition (RNR) for performance excellence on three separate occasions.
• Received the Process Improvement Award for contributions to enhancing workflow efficiency on the Meta project.
• Certified as a Lead Smart Qualified professional after demonstrating expertise in advanced moderation tools and processes.

B.Tech - Electrical & Electronics Engineering (EEE) - JNTUK, L.B.R.C.E. (2016)

Intermediate - MPC - Dr. KKR Gowtham Institutions (2012)

SSC - New Vision Concept School (2010)