Bharathi Kb

Strategic Salesforce Business Analyst and Product Owner with 19+ years of IT industry experience and 15+ years of specialized expertise in Salesforce applications (Sales Cloud, Service Cloud, Marketing Cloud). Proven track record of eliciting, analysing, and documenting complex business requirements, translating them into scalable solutions that drive revenue growth and operational efficiency. Expertise in Configure Price Quote (Apttus CPQ) and CLM solutions in Healthcare and E-commerce domains.

Advanced knowledge of Agentic AI and intelligent automation, leveraging GitHub Copilot agents (GHCP) and AI-driven workflows to streamline SDLC processes, enhance product delivery, and empower cross-functional teams. Skilled in product backlog management, agile methodologies, UAT facilitation, stakeholder management, and AI-augmented product strategy. Passionate about combining deep domain expertise with emerging AI technologies to maximize product value and operational excellence.

Salesforce Business Analyst & Product Owner - CPQ & AI Innovation at Philips Healthcare (2017-02 – Present)

Drive end-to-end product requirements and strategic roadmap for Apttus CPQ implementation serving multiple business units across healthcare domain. Manage complete product backlog, drive sprint planning, and lead cross-functional delivery teams with 100% on-time release cadence. Spearhead integration of Agentic AI and GitHub Copilot agents (GHCP) to optimize SDLC workflows, enhance product delivery velocity, and simplify complex business processes.

• Elicited and documented functional and non-functional requirements through stakeholder interviews, leveraging AI-assisted analysis tools to identify patterns and optimize requirements specification
• Led UAT sessions with key stakeholders, gathering feedback, prioritizing issues, and ensuring max defect resolution rate pre-production through data-driven decision making
• Designed harmonized E2E process enabling multiple business units to create compliant quotes with localized pricing and multi-language customer-facing documents using OpenText integration and intelligent document generation
• Implemented advanced quote capabilities including Promotions, Discounts, Contract Pricing, Best Contract Terms, Approval Workflows, Indexation, and Service Renewal automation with AI-powered recommendation engine
• Managed product backlog items, prioritized features, and delivered roadmap aligned with business objectives—now incorporating AI-driven predictive prioritization
• Pioneered integration of GitHub Copilot agents (GHCP) in SDLC to automate requirements documentation, generate intelligent user stories, and streamline business workflow analysis—increasing team productivity
• Applying Agentic AI principles to simplify complex business workflows in quote generation, approval routing, and contract management
• Using AI-augmented tools to improve stakeholder communication, automatically generate meeting summaries, and identify key insights from large-scale requirement documents
• Implementing intelligent automation to reduce manual effort in testing, documentation, and quality assurance processes
• Implemented Agentic AI solutions to simplify business workflow orchestration, enabling intelligent automation of quote validation, approval routing, and customer communication processes

SFDC QA Lead & Test Manager at Adobe Systems (2015-09 – 2017-02)

• Led QA team, ensuring timely delivery of monthly releases with zero critical defects to production
• Mentored interns, providing hands-on training in SFDC testing frameworks and best practices
• Developed comprehensive test plans and strategy documents covering functional, integration, regression, and UAT testing
• Conducted user training sessions for end users, maximizing productivity and adoption of Salesforce features
• Managed test metrics and dashboards providing visibility into release quality and team productivity

SFDC QA Lead at Informatica (2014-08 – 2015-09)

• Oversaw QA operations ensuring timely delivery of quarterly releases with highest quality standards
• Managed test team metrics, performance dashboards, and project status reporting to stakeholders

Sr. Software Testing Engineer at Dell International Services (2006-12 – 2014-08)

• Executed comprehensive testing lifecycle including functional, integration, sanity, smoke, system, regression, performance, and SIT testing
• Developed test plans, strategies, test cases and metrics analysis frameworks for enterprise applications

Bachelor of Engineering (BE) in Computer Science and Engineering – Siddhaganga Institute of Technology (SIT)