Bharathkumar Duraisamy

SAP BASIS Consultant with 3 years of hands-on experience administering SAP ECC and S/4HANA systems across 24×7 mission-critical production landscapes. Proven expertise in SAP system upgrades and patch management (kernel, SAP Host Agent), SAP HANA database administration, and OS-level troubleshooting on Linux and Windows Server. Skilled in transport management (STMS), performance tuning, job scheduling, and monitoring.

Strong track record in incident, change, and problem management using ServiceNow, maintaining 99.9% system availability and full SLA/KPI compliance within RISE with SAP environments.

SAP BASIS HANA Consultant at Accenture (2024-12 – Present)

• Managed SAP ECC and S/4HANA production systems across 15+ instances, ensuring high availability in a 24×7 environment.
• Diagnosed and resolved work process and performance bottlenecks using SM50, SM66, ST22, and ST06, reducing P1/P2 incident resolution time by 30%.
• Planned and executed SAP kernel upgrades, SAP Host Agent patches, and JVM updates with zero unplanned downtime.
• Troubleshot OS-level issues on Linux and Windows Server, resolving CPU spikes, memory leaks, and filesystem alerts.
• Optimized SAP profile parameters (RZ10/RZ11) to improve system performance and stability.
• Monitored SAP HANA database health, resolving alerts related to memory usage, backup failures, and replication issues.
• Managed transport activities using STMS, including import/export queue monitoring and transport route validation, and OS-level log validation.
• Executed SAP start/stop procedures during planned maintenance with minimal business impact.
• Performed CCMS system monitoring using RZ20 alert monitor, reviewing threshold exceptions for CPU utilization, memory, and page in/out activity to proactively identify and resolve system health issues.
• Monitored SAP Spool system including output devices, checked spool output requests for errors, and reviewed work process status and process loads using SM50/SM66 to ensure optimal throughput.
• Investigated ABAP short dumps (ST22), update errors, lock entries, and batch input session failures; performed root cause analysis and coordinated with development teams for timely resolution.
• Monitored and managed background jobs, checked buffer status and swaps, and tracked system and database performance metrics including response time, DB time, and buffer hit ratios to maintain optimal system health.
• Monitored offline/online backups, verified archive log directories and offline redo log files, tracked file system and database growth, performed TEMSE checks, and executed housekeeping jobs including ABAP dump reorgs, spool reorgs, and performance collector activities.
• Managed user administration tasks including locking/unlocking/revalidating user accounts, resetting SAP passwords, and supported SAP Frontend (SAP GUI) installation and configuration for end users.
• Handled P1–P4 incidents, service requests, and changes via ServiceNow, ensuring SLA compliance and RCA documentation.
• Coordinated with cross-functional teams to manage transport movements and resolve system inconsistencies during go-live, ensuring smooth production deployment.

SAP BASIS & Security Analyst at Accenture (2023-09 – 2024-12)

• Provisioned and maintained 500+ SAP user accounts using SU01/SU10, supporting onboarding, offboarding, and access modifications
• Designed, built, and maintained SAP roles and authorization profiles using PFCG, ensuring compliance with internal audit requirements.
• Administered SAP HANA database users and roles using SAP HANA Studio, including user creation, modification, lock/unlock activities, and password management.
• Resolved authorization failures by analysing SU53 logs, identifying missing authorization objects, and coordinating timely role updates.
• Monitored and maintained technical users used for system integrations, ensuring uninterrupted connectivity between SAP applications and databases.
• Generated user access reports and performed authorization analysis using SUIM and RSUSR* reports for audit and compliance reviews.
• Administered SAP GRC Access Control 12.0, including Firefighter ID provisioning, access risk analysis, and emergency access log reviews.
• Supported SAP GRC access reviews during go-live phases, ensuring segregation of duties (SoD) compliance.
• Assisted BASIS team with user locks, password resets, system parameter changes, and client administration tasks.

Bachelor of Engineering in Electronics and Communication Engineering – V.S.B. Engineering College, Karur (2023)