Bhargavi M

Trust & Safety professional with 5+ years of experience in Content Moderation and User-Generated Content (UGC) review. Expertise in policy enforcement, fraud detection, scam prevention, and maintaining platform integrity across digital platforms. Skilled in handling high-volume moderation queues while consistently achieving SLA, quality, and productivity targets. Strong analytical abilities with experience in escalation management, process improvement, and ensuring safe online communities.

Senior Process Associate at Genpact private limited (2024-05 – 2025-09)

• Review and analyze user-generated content (UGC) flagged by users, automated systems, or filters.
• Detect and take action against scam indicators such as phishing links, impersonation, fake giveaways, and financial fraud attempts.
• Reviewed text, images, videos, and advertisements for policy compliance
• Maintained accuracy and productivity as per SLA and KPI targets
• Apply platform policies and compliance guidelines to ensure content safety and integrity.
• Escalate complex or suspicious cases to senior moderation teams or fraud investigation teams.
• Provide feedback to improve automated detection and moderation systems.
• Maintain accurate documentation and audit logs of moderation decisions.
• Handle high-risk or disputed cases related to scams and deceptive activities.

Trust and Safety Senior Process Associate at Accenture Solutions Private Ltd (2019-10 – 2023-12)

• Moderated video content to ensure compliance with client policies and community guidelines.
• Processed cases within assigned queues while maintaining client SLA targets for productivity, quality, and accuracy.
• Organized, categorized, and published content using platform-specific moderation tools.
• Consistently achieved daily production targets with high accuracy and zero client escalations.
• Contributed to process improvement initiatives to enhance quality and operational efficiency.
• Stayed updated with frequent policy and guideline changes

Bachelor of Commerce in B.Com – Duddupudi Degree College for Women, Sindhanur (2018)