CRM Manager and Internal Auditor - Stark Visas - New Delhi
(2024-01)
- Dealt with Operation Management
- Helped in improving the existing escalation procedure
- Builded and maintained profitable relationships with key clients
- Executed a comprehensive data strategy that aligned with business objective
Customer Excellence Specialist - San Mahajan Consultancy
(2023-01 - 2024-12)
- Prepared applications within the timeline set
- Communicated and followed up with clients via phones and emails
- Maintained customer's database
- Managed data collection for the updating of metrics to achieve productivity targets
Zoho Officer - Abhinav Immigration - New Delhi
(2022-01 - 2023-12)
- Updated all of the entries in Zoho CRM
- Made sure to follow up with the Zoho tech team in the event of an escalation
- Prepared a report of the problems in the sales, marketing, and process departments on a weekly basis
- Reported to the supervisors and fulfilled every staff demand
Senior Internal Auditor - Abhinav Immigration - New Delhi
(2020-01 - 2022-12)
- Discovered the areas for improvement in the sales and operations division
- Reviewed the pre- and after-sales service, and followed them up
- Held conferences with sales and operations to discuss potential escalations
Internal Auditor - Abhinav Immigration - New Delhi
(2019-01 - 2020-12)
- Analysed sales and operational meetings and monitored daily calls for quality control
- Acted as a point of contact for complaints and escalated issues as appropriate
- Helped salespeople make cold calls and improve success
Executive Assistant to President - Abhinav Immigration - New Delhi
(2017-01 - 2018-12)
- Acted as the President's Office's public face, extending a greeting to visitors and clients. Organised corporate events for foreign representatives and other important clients
- Resolved the lack of contact between the CEO and the staff by speaking with them on the CEO's behalf
- Created links and surveys for employee satisfaction
Front Office Executive - Abhinav Immigration - New Delhi
(2014-01 - 2017-12)
- Scheduled appointments, organised files maintained a visitor's journal
- Welcomed and greeted visitors as they arrived and left
- Maintained and updated files and records in the CRM
- Dealt with client's needs
Customer Care Executive and Escalation Handler - Luminous Power Technologies - New Delhi
(2009-01 - 2014-12)
- Created tickets for hostile clients in my capacity as an escalation handler
- Made calls for client's feedback line to inquire about their level of satisfaction
- Developed and maintained relationships with customers
