Bharti Thakur

Dynamic and results-oriented professional with 3 years prior experience in customer service and escalation management, demonstrating strong expertise in resolving customer concerns, enhancing client satisfaction, and maintaining service excellence. Currently working as a Social Media Marketer since last 1.5 years in executing digital marketing strategies, managing brand communication, increasing audience engagement, and supporting business growth through effective online presence management. Recognized for strong communication, stakeholder management, analytical thinking and the ability to perform in fast-paced environment.

Social Media Marketing Executive - Ikon Retail Private Limited

(2024-01)

• Social Media Marketing Executive
• 1.5 years Work Experience - (2024 to Present)

Escalation Desk Executive - Conneqt Business Solutions Limited

(2024-01 - 2024-08)

• Escalation Desk Executive
• 7 months Work Experience - (2024)

Senior Customer Care Executive - Navigant Technologies Private Limited

(2022-01 - 2024-01)

• Senior Customer Care Executive
• Experience of managing Emails
• 1.4 years Work Experience - (2022 to 2024)

Senior Customer Care Executive - Super Plastronic Private Limited

(2021-01 - 2021-12)

• Senior Customer Care Executive
• 1 Year Work Experience - (2021)

10th Passed - CBSE BOARD (2016-01 - 2017-12)

12th Passed - CBSE BOARD (2018-01 - 2019-12)

Graduated - PGDAV COLLEGE (2019-01 - 2022-12)