Bhaskar Chatterjee
Senior Director STOP
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About
Spearheads large-scale digital transformations and multi-vendor IT operations across Banking, BFSI, Retail, and Manufacturing sectors. Drives 30%+ revenue growth, optimizes P&L, and streamlines global IT service delivery for 400+ cross-border professionals. Implements cloud migrations (AWS/Azure), ITSM frameworks, and process improvements while ensuring zero-penalty operations, SLA/OLA compliance, and CXO-level stakeholder engagement.
Leads enterprise infrastructure programs with risk mitigation, operational excellence, and cost-effective, high-impact solutions.
Experience
Senior Director Operations - Delivery & Client Engagement - Indium Tech
(2024-10 - 2025-07)
- Oversaw global enterprise operations, managing 400+ cross-functional IT and infrastructure professionals across multi-geo, multi-vendor environments.
- Achieved 30% revenue growth through strategic client engagement, operational excellence, and compliance framework implementation.
- Reduced attrition from 38% to 13% via leadership programs, mentoring, and performance management initiatives across multi-cultural teams.
- Directed high-value accounts, maintaining zero-penalty delivery records through proactive risk mitigation, stakeholder collaboration, and governance frameworks.
- Standardized project management and operational frameworks, optimizing resource utilization by 25% while improving service delivery efficiency.
- Platform migration with AI and modern tools.
Consultant - Computer Consulting & Infrastructure Operations Freelance
(2021-11 - 2024-09)
- Delivered strategic consulting for global IT operations, including bid preparation, due diligence, and infrastructure transition projects.
- Optimized client P&L and operational processes, achieving measurable business performance improvements.
- Guided complex contract acquisitions, ensuring compliance, competitive positioning, and risk mitigation strategies.
- Supported smooth delivery transitions and operational excellence initiatives for multi-vendor, multi-geography enterprise environments.
Senior Project Manager - Global Operations & Services Delivery - IWTech
(2021-06 - 2021-10)
- Managed multi-domain IT project portfolio, supervising 200+ professionals across global delivery centers and SAP/Greenfield & ERP/Oracle implementations.
- Implemented Oracle DB disaster recovery and UC4 upgrades, reducing system downtime by 40% and improving business continuity.
- Optimized operational costs by 22% via resource planning, escalation monitoring, and cloud operations expansion.
- Ensured SOX compliance and governance across global project deliverables, maintaining audit readiness and regulatory adherence.
Consultant - Global IT Infrastructure & Delivery Management - HCL Technologies
(2019-08 - 2020-08)
IT Program Manager - MTL
(2018-03 - 2018-05)
Business Excellence Consultant - Tech Mahindra
(2016-07 - 2016-10)
Computer Consulting & Infrastructure Operations Excellence - CINSPL
(2015-07 - 2016-06)
Associate Consultant - CC/IT IS - Tata Consultancy Services
(2006-11 - 2014-04)
Team Leader Operations - Cli3l E-services
(2005-01 - 2006-10)
Call Center Manager - VRTL
(2004-04 - 2005-01)
Call Center Manager - CDM
(2002-12 - 2004-03)
Team Leader - MTPL
(2000-12 - 2002-11)
Process Associate - GECIS
(1999-04 - 2000-10)
Assistant Manager - Customer Services/Support - TRPL
(1996-03 - 1999-10)
Office Executive - MMML
(1995-03 - 1996-02)
Education
Bachelor of Science (BSc) Honours - Tilka Manjhi Bhagalpur University (1993) Bihar
