Bhaskar Chatterjee

Spearheads large-scale digital transformations and multi-vendor IT operations across Banking, BFSI, Retail, and Manufacturing sectors. Drives 30%+ revenue growth, optimizes P&L, and streamlines global IT service delivery for 400+ cross-border professionals. Implements cloud migrations (AWS/Azure), ITSM frameworks, and process improvements while ensuring zero-penalty operations, SLA/OLA compliance, and CXO-level stakeholder engagement.

Leads enterprise infrastructure programs with risk mitigation, operational excellence, and cost-effective, high-impact solutions.

Senior Director Operations - Delivery & Client Engagement - Indium Tech

(2024-10 - 2025-07)

• Oversaw global enterprise operations, managing 400+ cross-functional IT and infrastructure professionals across multi-geo, multi-vendor environments.
• Achieved 30% revenue growth through strategic client engagement, operational excellence, and compliance framework implementation.
• Reduced attrition from 38% to 13% via leadership programs, mentoring, and performance management initiatives across multi-cultural teams.
• Directed high-value accounts, maintaining zero-penalty delivery records through proactive risk mitigation, stakeholder collaboration, and governance frameworks.
• Standardized project management and operational frameworks, optimizing resource utilization by 25% while improving service delivery efficiency.
• Platform migration with AI and modern tools.

Consultant - Computer Consulting & Infrastructure Operations Freelance

(2021-11 - 2024-09)

• Delivered strategic consulting for global IT operations, including bid preparation, due diligence, and infrastructure transition projects.
• Optimized client P&L and operational processes, achieving measurable business performance improvements.
• Guided complex contract acquisitions, ensuring compliance, competitive positioning, and risk mitigation strategies.
• Supported smooth delivery transitions and operational excellence initiatives for multi-vendor, multi-geography enterprise environments.

Senior Project Manager - Global Operations & Services Delivery - IWTech

(2021-06 - 2021-10)

• Managed multi-domain IT project portfolio, supervising 200+ professionals across global delivery centers and SAP/Greenfield & ERP/Oracle implementations.
• Implemented Oracle DB disaster recovery and UC4 upgrades, reducing system downtime by 40% and improving business continuity.
• Optimized operational costs by 22% via resource planning, escalation monitoring, and cloud operations expansion.
• Ensured SOX compliance and governance across global project deliverables, maintaining audit readiness and regulatory adherence.

Consultant - Global IT Infrastructure & Delivery Management - HCL Technologies

(2019-08 - 2020-08)

IT Program Manager - MTL

(2018-03 - 2018-05)

Business Excellence Consultant - Tech Mahindra

(2016-07 - 2016-10)

Computer Consulting & Infrastructure Operations Excellence - CINSPL

(2015-07 - 2016-06)

Associate Consultant - CC/IT IS - Tata Consultancy Services

(2006-11 - 2014-04)

Team Leader Operations - Cli3l E-services

(2005-01 - 2006-10)

Call Center Manager - VRTL

(2004-04 - 2005-01)

Call Center Manager - CDM

(2002-12 - 2004-03)

Team Leader - MTPL

(2000-12 - 2002-11)

Process Associate - GECIS

(1999-04 - 2000-10)

Assistant Manager - Customer Services/Support - TRPL

(1996-03 - 1999-10)

Office Executive - MMML

(1995-03 - 1996-02)

Bachelor of Science (BSc) Honours - Tilka Manjhi Bhagalpur University (1993) Bihar