Bhavana G

Enthusiastic and dedicated BCA student with foundational knowledge of Python, Java, SQL, and front-end technologies such as HTML, CSS, JavaScript. Skilled in Python, SQL, and Power BI with hands-on experience in academic projects and internships. Seeking to apply technical expertise in a dynamic organization while continuously learning and contributing to team success.

Managed Service Group (Helpdesk Support) at FUTURE BUSINESS TECH (2025-09 – Present)

• Resolved 90% of users in the first call.
• Managed software & hardware complaints by responding to 100 - 300 tickets weekly.
• Reduced ticket resolution time by 20% with streamlined processes.
• Established & escalated suspicious daily activity reports, which reduce penalties.
• Provided end-to-end issue resolution for customers.
• Created inventory system for tracking & follow up hardware and software repair or issues at earliest time.
• Complete the all work in well advance.

Full stack development intern

• Gained practical exposure to web development tools and technologies
• understood real-time project structure and basic deployment processes.
• Learned frontend and backend integration in a full-stack environment.
• Referred to documentation and online resources to understand assigned tasks.

Bachelor of Computer Applications in BCA – RNS First Grade College, Bangalore (2022 – 2025)

Pre-University Course in PUC – RNS Pre-University College, Bangalore (2020 – 2022)

Secondary School Leaving Certificate in SSLC – Brightway School, Bangalore (2020)