Scrum Master at Tata Consultancy Services (TCS) (2022-03 – Present)
Enabled and transformed cross-functional Scrum teams across the end-to-end SDLC at TCS, ensuring predictable, high-quality delivery aligned with business objectives.
- Improved sprint predictability by 20% and reduced scope creep by 15% through DoD standardization and continuous improvement practices
- Boosted team engagement and quality of insights by redesigning Sprint Retrospectives using anonymous feedback and structured facilitation techniques
- Reduced post-sprint bugs by 15% by establishing a standardized Definition of Done and guiding teams on detailed acceptance criteria during Sprint Planning
- Decreased post-release defects by 25% and improved user satisfaction by 10% through championing BDD and clearer acceptance criteria
- Accelerated time-to-market by revamping Sprint Reviews, cutting review time by 20% and increasing leadership participation by 25%
- Addressed team performance decline by restructuring roles and conducting targeted 1-on-1s, achieving a 15% rise in engagement and 30% higher issue resolution
- Increased sprint completion by 25%, reduced cycle time by 15%, and cut client-reported defects by 30% by leading Agile KPIs review workshops
- Improved sprint velocity by 15% by enforcing a strong Definition of Ready, raising backlog readiness compliance from 40% to 95%
- Reduced delivery bottlenecks by 25% and increased team visibility by 30%
Scrum Master at Tata Consultancy Services (TCS) (2021-09 – 2022-02)
Scrum Master driving Agile delivery excellence and team performance improvement.
- Improved on-time delivery by 20% by introducing burndown charts into Agile ceremonies, enabling accurate release forecasting and reducing stakeholder anxiety
- Resolved environment bottlenecks by establishing transparent feedback loops, reducing ticket resolution time by 30% and increasing team velocity by 15%
- Mentored mid-level engineers through a structured development program, improving project delivery by 20%, boosting satisfaction by 15%, and enabling multiple internal promotions
- Standardized DoD through workshops, reducing rework, cutting production bugs by 30%, and improving sprint scope stability by 20% while strengthening Product Owner collaboration
- Strengthened team collaboration by addressing disruptive meeting behavior through 1-on-1 coaching, increasing participation by 30% and enabling more innovative problem-solving
- Enhanced daily standups by integrating a visual Kanban board and pre-check-ins, reducing missed handoffs by 20% and minimizing delays across the delivery pipeline
- Improved deployment frequency by 25% and reduced system downtime by 20%
Senior Application Support Specialist at TCS (2015-08 – 2021-08)
Senior Application Support Specialist focused on incident management, problem-solving, and system reliability.
- Restored critical banking workflows within 20 minutes by diagnosing an unresponsive SQL Server, optimizing queries, and coordinating with the DB team; reduced recurring lock incidents by 50% and ensured 99.9% uptime
- Led war-room recovery for a major P1 outage impacting real-time banking, using Splunk-based log analysis and cross-team coordination to restore services in under 25 minutes, reducing MTTR by 40% and preventing financial loss
- Improved transaction stability by resolving critical P1 incidents through server restarts, Unix log analysis, and automated cleanup script implementation, reducing unplanned restarts by 70%
- Reduced repeat customer-impacting incidents by 50% by conducting deep-dive RCA and correlating logs in Splunk and AppDynamics, improving SDLC efficiency and decreasing overall ticket volume significantly
- Reduced transaction-impacting incidents by 65% and L2 escalations by 40% within 3 months by performing deep-dive RCA using SQL, Splunk, and AppDynamics, implementing targeted fixes, and deploying preventive automation scripts
- Increased batch job success rates from 82% to 98% by analyzing logs, correcting cron scheduling issues, and optimizing SQL scripts; ensured timely billing/settlement reporting and strengthened operational reliability through Azure DevOps-driven proactive alerting and Zoom meeting facilitation
Lead Engineer Application Maintenance & Release Management at HCL Technologies (2007-09 – 2014-06)
Lead Engineer responsible for application maintenance and release management activities.
- Reduced transaction-impacting incidents by 65% and L2 escalations by 40% within 3 months by performing deep-dive RCA using SQL, Splunk, and AppDynamics, implementing targeted fixes, and deploying preventive automation scripts, enhancing stakeholder management skills
- Increased batch job success rates from 82% to 98% by analyzing logs, correcting cron scheduling issues, and optimizing SQL scripts; ensured timely billing/settlement reporting and strengthened operational reliability through Azure DevOps-driven proactive alerting and Zoom meeting facilitation
