Bhavika Gupta

Business Analyst with 3+ years of IT experience specializing in requirement gathering, stakeholder management, Agile product development, and business process analysis. Experienced in collaborating with customers, Product Managers, Sales, and Engineering teams to elicit business requirements, prepare BRDs, FRDs, PRDs, user stories, and acceptance criteria, and deliver scalable software solutions. Skilled in bridging business and technical teams, driving cross-functional collaboration, and ensuring successful product delivery throughout the SDLC.

Product Growth Associate at uEngage (2026-02 – Present)

• Coordinated cross-functional teams to execute growth initiatives and deliver feature rollouts for a B2B SaaS enterprise platform serving enterprise merchants.
• Gather customer feedback and translate business needs into actionable product requirements and feature enhancement requests.
• Collaborate with Product, Engineering, Sales, and Customer Success teams to improve product adoption, customer experience, and feature utilization.
• Analyze customer usage metrics, feature adoption, and business KPIs to identify product optimization opportunities and support data-driven decision making.
• Perform root cause analysis on customer issues and recommend scalable product and process improvements.
• Support prioritization of product enhancements by providing customer insights and business impact analysis.
• Document business requirements, feature requests, process improvements, and customer pain points for Product and Engineering teams.
• Drive cross-functional collaboration to ensure timely issue resolution and successful delivery of new product capabilities.

Associate Business Analyst at CrossML Pvt. Ltd. (2025-01 – 2026-02)

• Gathered business requirements and created PRDs, user stories, and functional documentation.
• Managed Jira backlogs, sprint boards, user stories, and requirement traceability throughout the Agile SDLC.
• Facilitated sprint planning, backlog refinement, requirement clarification, and stakeholder discussions throughout the product development lifecycle.

QA Engineer at Orange Business (2022-08 – 2024-08)

• Conducted requirement gathering sessions and prepared BRDs, FRDs, and user stories.
• Collaborated with Product Owners, Engineering, QA, and UI/UX teams throughout the SDLC.
• Performed business process analysis and workflow mapping to identify process improvements.
• Coordinated UAT and validated delivered features against business requirements.
• Assisted in functional testing, requirement validation, and defect tracking using Jira.
• Collaborated with Business Analysts and developers during Agile development and UAT.

MBA in Data Science & Artificial Intelligence – Chitkara University (2024 – 2025)

Bachelor of Engineering in Computer Science – Chitkara University (2019 – 2023)