Bhavya Shettigar

Dynamic customer service professional with experience in customer support and issue resolution at Bajaj Finance Limited. Skilled in handling customer concerns, improving satisfaction, and maintaining positive client relationships. A quick learner with strong communication, listening, and problem-solving abilities.

Senior Associate - Glow Touch Technologies Private Limited - Mangalore

(2025-11 - 2026-02)

• Working in International Voice Process.
• Handling customer interactions and providing prompt support.
• Resolving customer queries efficiently while maintaining service standards.

Senior Customer Service Associate - Bajaj Finance Limited – Cogent E-Services - Falnir, Mangalore

(2023-02 - 2025-05)

• Resolved customer service issues according to company processes and policies.
• Updated customer information and maintained records.
• Assisted customers by understanding concerns and providing suitable solutions.
• Maintained high standards of customer satisfaction.

Customer Service Associate - Bajaj Finance Limited – Cogent E-Services - Falnir, Mangalore

(2020-10 - 2022-05)

• Resolved customer issues effectively and efficiently.
• Improved customer experience through timely support and communication.

Bachelor of Commerce - Commerce - Milagres Degree College (2017 - 2020)

PUC - Commerce - Dr. NSAM PU University College (2015 - 2017)