Bhukya Suresh

Business Analyst and Workload Automation Specialist with 4+ years of experience in production support, batch scheduling, and enterprise application management within Agile (Scrum) environments. Skilled in requirements gathering, user story creation, backlog grooming, stakeholder management, and defect resolution across 50+ applications and 3,000+ batch jobs. Experienced in CA-ESP Workload Automation, JIRA, incident management, root cause analysis, and process optimization, with a strong ability to bridge business and technical teams.

Proven track record in improving SLA adherence, reducing incident resolution time, and driving operational efficiency through automation and data-driven analysis. Strong leadership experience managing teams, improving quality metrics, and delivering business value in telecom and healthcare domains.

Verizon: Workload Automation Analyst - Deloitte

(2022-04)

• Monitor and manage 3,000+ batch jobs across 50+ enterprise applications using CA-ESP / Workload Automation, ensuring smooth batch execution and SLA compliance.
• Create and maintain applications, jobs, job flows, dependencies, calendars, and triggers in CA-ESP based on business requirements.
• Perform job scheduling, reruns, restarts, and dependency management for critical batch processes in production.
• Handle production support activities, monitor job failures, analyze abends, and perform recovery actions to minimize downtime.
• Acting as a key bridge between business stakeholders and cross-Functional technical teams including (Workday, Informatica, Data warehouse, Oracle and Qlik) to translate business needs into actionable requirements.
• Used JIRA to manage end-to-end Agile delivery by creating and refining epics/user stories, defining acceptance criteria, prioritizing and grooming the product backlog, supporting sprint planning, and tracking defects/incidents, dependencies, SLAs, and team performance via boards and dashboards for 50+ applications supporting 3,000+ scheduled jobs, improving sprint efficiency and reducing rework.
• Conduct root cause analysis (RCA) for recurring production issues and implement preventive measures for stability improvements. Supported incident management and production support, helping achieve 15-18% reduction in incident resolution time, minimizing business impact.
• Review job schedules, dependencies, and workflows to ensure SLA adherence. Support UAT activities by validating test results and coordinating defect fixes.
• Troubleshoot Mainframe batch processing issues and coordinate with application, database, and infrastructure teams for faster issue resolution. Support deployment and change management activities, including job migrations, schedule modifications, and release validations.
• Develop and maintain Shell/Bash automation scripts for operational tasks, reducing manual effort and improving process efficiency. Developed comprehensive reports that increased decision-making speed.
• Prepare functional documentation, process flows, dashboards, and daily/weekly status reports.
• Maintain operational documents such as runbooks, SOPs, incident reports, and batch workflow documentation, Ensure timely incident resolution, SLA adherence, and process optimization through continuous monitoring and reporting.
• Demonstrate strong analytical, troubleshooting, communication, and teamwork skills in a high-volume production environment.

Pre-Registration & Authorization Analyst | CO-POD LEAD - Allina Health

• Served as CO-POD Lead, supporting 50+ team members across multiple locations, resolving 95%+ process-related queries within SLA while driving 98% quality scores and consistent daily SLA achievement—the highest performance among peer teams.
• Performed Gap Analysis between target analysis and actual performance, identifying bottle necks and control gaps, resulting in 15-20% productivity improvement and improved workload distribution.
• Conducted weekly error and defect trend analysis, categorizing root causes (process, system, knowledge gaps), and implementation corrective actions through 1:1 coaching, driving 20% reduction in repeat errors and consistent 98%+ quality compliance by conducting the Quality audits.
• Processed 40–60 patient accounts per day for pre-registration and insurance authorization, achieving 98–100% SLA compliance while meeting quality and accuracy standards.
• Led performance management activities, including daily productivity tracking, variance analysis against targets, and start of shift / end of shift reporting, improving operational visibility and accountability.
• Documented end to end processes and standard operating procedures (SOPs) to improve team understanding, reduce process variations, and enable smoother, more consistent performance across teams.
• Provided subject matter support by resolving process-related queries across locations.
• Supported training, onboarding, and cross-location knowledge transfer, reducing ramp-up time for new hires and improving process consistency across teams.
• Actively contributed to continuous improvement initiatives, strengthening quality controls and operational metrics, resulting in full time conversion after Internship.

Digital Content Associate - Amazon - Hyderabad, T.G

(2021-10 - 2021-12)

Worked as a Digital Associate supporting Amazon Ring's machine learning data processes by creating accurate, high-quality written content for audio, image, and video files. Performed annotation and object-labeling tasks using internal tools while strictly following SOPs, compliance, and confidentiality standards. Maintained high quality and productivity benchmarks through regular quality audits and self-verification.

Tracked daily task progress, reported status updates, and actively contributed feedback to improve workflows and SOP effectiveness. Gained hands-on exposure to AI/ML data operations within Amazon's smart home security domain.

Bachelor's - Electronics and communication Engineering - Nalla Malla Reddy Engineering College, Affiliated to JNTUH (2016 - 2020)