Digital Marketting Manager at LAXMISHREE LIFESTYLE (2026-04 – Present)
- Manage B2B lead generation campaigns through Meta Ads (Facebook & Instagram) to acquire potential business clients.
- Conduct market research and audience analysis to identify high-converting customer segments.
- Perform location-based targeting research to optimize ad performance and lead quality.
- Create, publish, monitor, and optimize Meta advertising campaigns to improve lead generation and conversion rates.
- Track campaign performance metrics and make data-driven adjustments to maximize ROI.
- Coordinate with prospective customers, understand their requirements, and assist in providing quotations and product information.
- Maintain lead databases and follow up with potential clients to support the sales process.
- Collaborate with the sales team to ensure smooth lead handover and conversion
Digital Marketting & Social Media Manager at Voltaic Cables Private Limited (2025-10 – 2026-03)
- Managed and created engaging social media content for daily posting
- Designed creative posts, banners, and promotional visuals
- Planned and executed content strategies based on brand goals
- Coordinated with team for content approvals and campaign execution
- Conducted research for trending content and relevant topics
- Maintained brand consistency across all social media platforms
- Handled multiple tasks including content creation, editing, and scheduling
- Improved engagement on posts through creative designs
- Delivered consistent content within deadlines
- Successfully handled end-to-end content creation process
Customer Support Executive at Avimee Herbal Private Limited (2025-06 – 2025-09)
- Handled inbound and outbound customer calls, resolving queries with a 95%+ satisfaction rate.
- Supported customers with product inquiries, complaints, and order management to ensure seamless service.
- Collaborated with the operations team to improve issue resolution time, reducing repeat queries by 20%.
- Maintained detailed records in CRM software, ensuring 100% accuracy in reporting.
- Consistently praised for patience, professionalism, and effective communication.
- Educated customers on product usage, warranty processes, and troubleshooting steps to empower informed purchasing and ongoing satisfaction.
- Facilitated cross-departmental communication to expedite resolution of escalated customer concerns, improving overall service efficiency and strengthening client relationships.
- Coordinated feedback collection from customers regarding product satisfaction and service experiences, channeling insights to relevant departments to drive continuous improvement in offerings and support processes.
- Streamlined order fulfillment workflows by partnering with logistics and inventory teams, contributing to smoother delivery processes and heightened customer satisfaction
Developer Intern at MSME INNOVATIONS PVT. LTD. (2024-01 – 2024-03)
- As an Intern, I worked on the project "AI for RTO reduction". This project aim to reduce Return to Origin (RTO) For cash on Delivery (COD) orders for for brand Mi Glow Store.
- Analyzed order fulfillment data and collaborated with cross-functional teams to identify key factors contributing to Return to Origin (RTO) for Cash on Delivery (COD) orders, supporting the development of an AI-driven solution aimed at enhancing delivery success rates for Mi Glow Store.
