General Manager at Ludic by One Of (2024-11 – Present)
- Oversee all daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales across a multi-concept venue.
- Monitor financial performance and identify cost-saving opportunities, driving improvements in revenue generation and operational margins.
- Implemented employee recognition programmes that boosted staff morale and aligned team performance with organisational goals.
- Developed and executed marketing strategies to increase brand awareness and attract corporate and walk-in clientele.
- Ensured full compliance with health, safety, and food safety regulations through regular audits and staff training.
- Prepared detailed performance reports for senior leadership, highlighting KPIs and recommending strategic improvements.
- Maintained strong vendor relationships, securing competitive pricing on supplies and materials.
Operations Manager at Lost Lemons (2024-05 – 2024-11)
- Led end-to-end operations, increasing profitability through streamlined processes and cost control measures.
- Supervised and coached operations staff, ensuring adherence to company policies and elevating team performance.
- Managed full-cycle recruitment: hiring, onboarding, training, and ongoing development of new team members.
- Implemented quality control systems that improved product consistency, reliability, and customer satisfaction scores.
- Developed a mentoring programme based on individual employee strengths, driving accountability and growth.
Operations Manager at Walking Street Restaurant & Bar (2022-11 – 2024-05)
- Introduced a new inventory management system that optimised stock levels, reduced waste, and cut procurement costs.
- Managed budgets effectively, consistently delivering results on time and within financial constraints.
- Collaborated with executive chef on menu development, ensuring diverse, guest-centric offerings.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options.
- Increased table turnover rates and enhanced menu offerings, directly contributing to revenue growth.
- Coordinated successful catering for private events, delivering memorable experiences while maximising profitability.
Food & Beverage Manager at Citrus Hotels & Resorts (2017-04 – 2021-06)
- Managed all F&B operations across multiple outlets, overseeing inventory, supplier negotiations, and team performance.
- Increased overall revenue through strategic pricing adjustments and targeted promotional marketing campaigns.
- Oversaw hiring and onboarding of F&B staff, building a high-performing and guest-focused team.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Organised special events that contributed significantly to increased sales and brand visibility.
Assistant Food & Beverage Manager at Citrus Hotels & Resorts (2015-05 – 2017-04)
- Assisted in menu development incorporating seasonal ingredients and trending flavours to appeal to diverse clientele.
- Implemented cost control measures to manage expenses without compromising quality or guest satisfaction.
- Developed and delivered staff training programmes, increasing departmental efficiency and service standards.
Senior Food & Beverage Executive at Citrus Hotels & Resorts (2013-04 – 2015-05)
- Managed budgets, P&L statements, and financial forecasts to optimise profitability while maintaining guest experience.
- Established a culture of continuous improvement through open communication and regular operational audits.
- Cultivated a reputation for memorable, personalised event experiences tailored to client needs.
Food & Beverage Associate at ITC Fortune Select Excalibur (2010-06 – 2013-03)
- Consistently delivered high-quality food and beverage service, resulting in strong repeat business and guest loyalty.
- Assisted in menu development and contributed to diverse, dietary-inclusive offerings.
- Trained new staff members, fostering a culture of professionalism and teamwork.
Hotel Trainee at Oberoi Trident Hotel (2009-05 – 2009-10)
- Gained foundational experience in luxury hotel operations across F&B, front office, and guest services.
- Handled guest complaints professionally, achieving satisfactory resolutions and building positive relationships.
