Quality Checker at Pamac Finserv (Mahindra finance) (2025-06 – Present)
- Working as a Quality Checker to review loan files, identify discrepancies, and ensure accurate documentation before final loan disbursement.
- Expertise in handling loan files for Private Limited Companies, Partnership Firms, Commercial Vehicles, and Trusts.
- Processing loan files as per BFSI guidelines and identifying suspicious or AML-related activities during document verification and loan disbursement.
- Maintaining high-quality standards in loan verification and disbursement operations as per government and company compliance guidelines.
Associate at Wipro (2024-11 – 2025-05)
Provide back office support for heath care insurance processes under the HPS domain
- Handling data entry policy verification, claim processing, and member enrollment task with high accuracy
- Maintained compliance With HIPAA and internal quality standards.
- collaborated with team leads and quality analysts to meet daily and monthly performance targets
Customer service associate at IMAGICAA (2023-06 – 2024-10)
- working for Imagicaa,a renowned amusement park and entertainment destination,where I am responsible for managing bulk bookings through phone channels
- Handling booking & cancellation requests from initiation to completion,ensuring seamless and efficient processing for customers
- Assisted in training new service employees, sharing best practices and techniques to enhance team performance
