Bhuvana Bhuvana

Experience in managing hospital operations, improving patient satisfaction, and driving quality care, proven track record of implementing effective policies and cross functional teams. Hard working and front office supervising and department wise working with good communication skills and a pleasant personality, can do multi – task efficiently and quickly capable person and adjust as per changing environments and Proficient in computer, Internet and E-mail tool. Objective – Front office Executive or Supervisor position, where I can help in creating a positive image of the firm by politely and effectively communicating with clients and patients.

PERSONAL SECRETARY (PA) - ADDITIONAL DEAN RESEARCH at SRI RAMACHANDRA DENTAL COLLEGE AND HOSPITAL (2025-12 – 2026-05)

• Administrative Tasks: Performing administrative duties, such as data entry, filling and photo copying and managing email/phone correspondence.
• Executive Support: Managing calendars, arranging meetings, taking minutes, and handling travel arrangements for doctors or administrators. Arrange meeting in zoom and mailing the link to the group.
• Record Management: Recording, filing, and updating patient medical histories and personal information.
• Communication: Answering phone calls, responding to the queries, and directing calls to relevant staff members.
• Supply Management: Managing ward supplies, equipment and inventory.

WARD SECRETARY at SUGAM HOSPITAL THIRUVOTIYUR (2025-05 – 2025-11)

Overall. Ward secretary plays a vital role in ensuring the smooth operations of a hospital ward, providing administrative support to healthcare staff, and contributing to the delivery of high – quality patient care.

• Communication: Answering phone calls, responding to the queries, and directing calls to relevant staff members.
• Patient Management: Maintaining accurate and up-to-date patient records, managing patient flow and coordinating admissions and discharges.
• Administrative Tasks: Performing administrative duties, such as data entry, filling and photo copying.
• Supply Management: Managing ward supplies, equipment and inventory.
• Support Staff: Providing support to nursing and medical staff with tasks, such as preparing charts and reports.

SENIOR ASSISTANT at FORTIS HOSPITAL (2022-01 – 2023-06)

I am worked in the position of Senior Assistant in patient care services department and worked in the Digital marketing Department

• Leads are convert into conversions by making calls for appointment and camp.
• Practo, sales force, credi health and all online appointments are closing.
• During calls for the camp and closing the leads and achieving the targets.
• Checking E-mails and reports updating and sending into the mail and duty schedules are uploaded into the Oracle.

JUNIOR EXECUTIVE at SRI RAMACHANDRA INSTITUTE OF HIGHER EDUCATION AND RESEARCH HOSPITAL (2018-06 – 2021-10)

• Reporting to the Head of the Department
• Responsible for the provision of Clerical services in the Respective department
• Overall secretarial work related to the department
• Preparing duty roaster for the Faculties, Under Graduate, CRRI and Post Graduate
• Maintain the relevant records of Doctors as per the Rules of Regulation of NAAC and MCI, All UG and PG files maintaining.
• Co-Ordinate and make arrangements for the Meetings and Workshops and Team working. Ability to adjust Team member and supervision depending upon the appropriate.

CREDIT CARD ASSOCIATE at KOTAK MAHINDRA BANK (2016-12 – 2017-09)

• Branch banking source
• Handling the customers and convince them to buy the credit card.
• Scheduled appointments to the customers and meet them in their places.
• Collecting the Forms from the customers and handover to the office.
• Attending the meetings and achieving the targets

CREDIT POLICY ASSISTANT MANAGER at ICICI BANK (2014-06 – 2014-12)

• Accuracy - attention to detail.
• Organized -Ability to prioritize independently.
• Knowledge of computers.
• Ability to work under pressure and meet deadlines

JUNIOR EXECUTIVE at KAUVERY HOSPITAL (2012-10 – 2013-11)

• Received patients, answered calls and queries, medicated with medical staff, assisted patients in completing medical forms and collected fees as per firm's protocols.
• Registered patients and guided those regarding medical policies to be followed, timing and services available.
• Scheduled appointments.
• Documented and organized patients' records for reference.
• Front office supplies and records maintaining and monetary daily activities.

Master's degree in Hospitality Management – Annamalai University (2019-09 – 2021-06)

B.A. in Eng.Lit – Annamalai University College (2008-09 – 2011-06)

HSC – Private Centre (2004 – 2005)

SSLC in Eng. Medium – Girls Higher Secondary School (1999 – 2000)