Bianca Mori

I have worked my way up through different roles in operations and sales, gaining hands-on experience across the business. I have over 12 years' experience in sales and operations, including buying and procurement locally and overseas, handling freight, costing shipments, and managing stock. I am reliable, practical, and focused on getting the job done properly. I take pride in improving systems, solving problems, and supporting both staff and customers.

Operations Director - Isotec, a division of Hudaco (Previously – Insulation Advanced Technology)

(2025-01 - 2026-01)

Same functions as National Sales and Operations manager

• Maintaining reports and KPI's from Hudaco Head Office
• Maintaining Margins as per requirement by Hudaco
• Board of Directors - report on company KPI's, budgets, material losses and presentations
• Assisting Financial Director with queries and training

National Sales and Operations Manager - Isotec, a division of Hudaco (Previously – Insulation Advanced Technology)

(2020-01 - 2025-01)

2IC to MD - Managed his departments when his out of the office and on the road. This included signing off on orders, opening of customer accounts, SHEQ processes and control. Continuous visits to top customers and branches (Welkom, Witbank, Durban and Cape Town). Managing of internal sales and production administration team.

• Took over Jobsys (Jobbing Accounting software) in 2021, and improved the system to fit our needs by creating add ons with the jobsys team for estimation and costing allocations per job
• Customer service - Handling the customer queries, accounts payments, assisting with recons, managing the process from receipt of order to delivery. This happened across all the different companies
• Maintaining the required Margin and sales
• Maintaining Representatives accounts and processes within SAGE
• Assisting with Exports and Tenders
• Bill of Material set up improvements for Power transformer Kits and armature winding kits on Jobsys
• Production planning and on-time delivery
• Consignment warehouse management and maintenance
• EE
• BEE
• Labour disputes
• Disciplinaries
• Management of contractors and consultants
• Recruitment
• Promotions and dismissals
• Training in regards to Bursaries, learnerships, courses, and skills (internally - on the job training)
• Time management in regards to clocking
• Theft control and investigations
• Company policies and procedures
• Daily meetings for on-time deliveries, machine breakdowns and material requirements
• Stock control
• Offcut (Setup of offcut warehouse and management of write offs)
• Losses
• Costing investigations for losses
• Quality control investigations
• Receiving
• Stock take
• Copper store barcoding control
• Dispatch
• Returns and credits investigations
• Management of IBT's
• Management of pricing, SLA contracts and consultants
• Accounting software consultants (Improvements on systems, pricing and queries)
• Management of IT issues and visits
• Sign off on orders
• Emergency order placements
• Expediting of orders
• Freight forwarding
• Shipment costing
• Sourcing
• Opening of customer accounts and making decisions on overdue accounts regarding arrangements
• Credit notes
• Manual delivery note
• Assisting with Recons

Sales Manager - Isotec, a division of Hudaco (Previously – Insulation Advanced Technology)

(2019-01 - 2020-01)

Still had key customers through this period while managing the sales team. Managed SHEQ within this period and got Isotec ISO9001 approved through ISOQAR.

• Budgets

PA & Sales Rep - Isotec, a division of Hudaco (Previously – Insulation Advanced Technology)

(2017-01 - 2018-12)

Improved sales from Tomco, Weg, Venwood & Baker, Trident, PCB & Actom. Breaking record sales per sales person almost every month. Travelled to Germany for the mining show in 2018 with MD in search of new products and negotiations with suppliers.

Procurement - Local and Overseas Buyer - Isotec, a division of Hudaco (Previously – Insulation Advanced Technology)

(2014-01 - 2017-12)

• Placing and expediting of orders locally and overseas
• Managing freights and costings for shipments received
• Recon and maintenance of forwarding accounts
• Price Negotiations
• Maintaining Stock levels in stores
• Supervision of Stores
• Stock Takes
• Receiving
• Quality
• Safety

Buyer & Store Supervisor - Venwood & Baker Electrical CC

(2010-03 - 2014-09)

• Buyer – Local
• Order expediting
• Stock Planning
• Loco Wheel, kits, bearings (SKF) and copper enamel consignment management
• Stock Take
• Oversee store man and data capturer for stock movement, grv's and creditors control
• Management of creditors and supplier processes
• Management of pricing, SLA contracts and consultants
• Accounting software consultants (Improvements on systems, pricing and queries)
• Management of IT issues and visits
• Sign off on orders
• Emergency order placements
• Expediting of orders
• Freight forwarding
• Shipment costing
• Sourcing
• Opening of customer accounts and making decisions on overdue accounts regarding arrangements
• Credit notes
• Manual delivery note
• Assisting with Recons

Data capturer - Venwood & Baker Electrical CC

(2010-03 - 2010-04)

• Creditors
• GRV's
• Assisting with workshop stock requirements

Assistant Manager - Dulce Café

(2008-01 - 2010-12)

• Opening and closing of Restaurant
• Waiters shifts
• Kitchen& Barstaff shifts
• Cash up
• Managing of staff
• Customer complaints

Waitress - Dulce Café

(2008-01 - 2009-01)

Receptionist and Data Capturer - Massador Ten

(2008-01 - 2008-03)

• Opening and closing of shop
• Capturing of jobs
• Invoicing
• Quotes
• GRV's and receiving
• Barcode allocations
• Managed creditors and supplier processes

Bachelor of Administration - Business Administration - Rosebank College

Office Management Diploma - Office Management - Academy of York (2024-01)

Matric - Goudveld Hërskool (2007-01)