Windows Administrator
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Results-driven IT Support Administrator with nearly 4 years of experience in optimizing Windows environments and managing Azure services. Currently serving as an IT Analyst at Blue Yonder, successfully handling end-to-end service desk operations adhering to ITIL practices, with proven skills in resolving L1 and L2 tickets effectively. Adept at supporting a diverse user base, utilizing proactive troubleshooting strategies alongside advanced tools like Solarwinds and CrowdStrike to ensure system integrity.
Skilled in administering Microsoft Azure, managing Office 365 environments, and enhancing security protocols. A detail-oriented professional passionate about leveraging technology to enhance user experiences and drive operational excellence.
Results-driven IT Support Administrator with nearly 4 years of experience in optimizing Windows environments and managing Azure services. Currently serving as an IT Analyst at Blue Yonder, successfully handling end-to-end service desk operations adhering to ITIL practices, with proven skills in resolving L1 and L2 tickets effectively. Adept at supporting a diverse user base, utilizing proactive troubleshooting strategies alongside advanced tools like Solarwinds and CrowdStrike to ensure system integrity.
Skilled in administering Microsoft Azure, managing Office 365 environments, and enhancing security protocols. A detail-oriented professional passionate about leveraging technology to enhance user experiences and drive operational excellence.
Bachelor in Commerce, 2021
