Bibin Nadar

Detail-oriented and passionate travel professional with strong communication and multitasking abilities. Experienced in handling domestic and international client bookings with a focus on customer service, operational efficiency, and cultural sensitivity. Dedicated to providing smooth and memorable travel experiences, ensuring every traveler's journey is seamless from start to finish.

Customer Service - First Credit Service

(2025-12 - 2026-04)

• Handled high-volume outbound calling (250–300 calls per day) to follow up on delinquent credit card accounts.
• Identified and contacted the right party customers to communicate account status and payment obligations.
• Educated customers on card delinquency, minimum due amounts, and due dates to help avoid late fees and penalties.
• Achieved daily and monthly collection targets by maintaining consistent follow-up and prioritizing overdue accounts.
• Maintained accurate records of customer interactions, payment commitments, and account updates.
• Demonstrated strong communication and negotiation skills while handling customer queries and payment discussions.
• Ensured adherence to company policies and compliance standards during all collection activities.

Travel Consultant – Corporate & Leisure - Travel King Intl

(2024-03 - 2025-11)

• Handled corporate and leisure travel bookings with end-to-end responsibility for flight, hotel, and ground arrangements.
• Managed reservations, rebooking, cancellations, refunds, and schedule changes using Sabre GDS and Tripjack platforms.
• Delivered prompt and professional service to resolve customer inquiries, escalations, and travel disruption.
• Supervised daily operations including flight, hotel, and itinerary management for individual and group travelers.

Junior Travel Consultant - Etraveli Group Pvt Ltd

(2022-09 - 2024-01)

• Handled booking modifications, cancellations, and additional ancillaries.
• Utilized airline systems: Amadeus, Galileo, Sabre, and others.
• Delivered excellent customer support across calls, chats, and emails.
• Optimized call flow processes to consistently meet AHT targets, reducing average handling time by while maintaining high service quality standards.
• Consistently achieved a CSAT score of 80% by delivering personalized and empathetic service, exceeding customer expectations on a daily basis.
• Delivered an FCR by leveraging in-depth product knowledge and efficient problem-solving skills to resolve issues on the first call, reducing customer repeat calls.

Customer Service Officer - InterGlobe Aviation Pvt. Ltd. (IndiGo Airlines)

(2019-06 - 2020-07)

• Supervised check-in counters, boarding gates, and arrivals for smooth operations.
• Assisted unaccompanied minors, special-needs travelers, and transit passengers.
• Managed baggage issues, delays, and coordinated with airport authorities.
• Ensured safety compliance and provided timely information to passengers.

Bachelor of Science - Zoology - Mumbai University (2018)