Customer Service - First Credit Service
(2025-12 - 2026-04)
- Handled high-volume outbound calling (250–300 calls per day) to follow up on delinquent credit card accounts.
- Identified and contacted the right party customers to communicate account status and payment obligations.
- Educated customers on card delinquency, minimum due amounts, and due dates to help avoid late fees and penalties.
- Achieved daily and monthly collection targets by maintaining consistent follow-up and prioritizing overdue accounts.
- Maintained accurate records of customer interactions, payment commitments, and account updates.
- Demonstrated strong communication and negotiation skills while handling customer queries and payment discussions.
- Ensured adherence to company policies and compliance standards during all collection activities.
Travel Consultant – Corporate & Leisure - Travel King Intl
(2024-03 - 2025-11)
- Handled corporate and leisure travel bookings with end-to-end responsibility for flight, hotel, and ground arrangements.
- Managed reservations, rebooking, cancellations, refunds, and schedule changes using Sabre GDS and Tripjack platforms.
- Delivered prompt and professional service to resolve customer inquiries, escalations, and travel disruption.
- Supervised daily operations including flight, hotel, and itinerary management for individual and group travelers.
Junior Travel Consultant - Etraveli Group Pvt Ltd
(2022-09 - 2024-01)
- Handled booking modifications, cancellations, and additional ancillaries.
- Utilized airline systems: Amadeus, Galileo, Sabre, and others.
- Delivered excellent customer support across calls, chats, and emails.
- Optimized call flow processes to consistently meet AHT targets, reducing average handling time by while maintaining high service quality standards.
- Consistently achieved a CSAT score of 80% by delivering personalized and empathetic service, exceeding customer expectations on a daily basis.
- Delivered an FCR by leveraging in-depth product knowledge and efficient problem-solving skills to resolve issues on the first call, reducing customer repeat calls.
Customer Service Officer - InterGlobe Aviation Pvt. Ltd. (IndiGo Airlines)
(2019-06 - 2020-07)
- Supervised check-in counters, boarding gates, and arrivals for smooth operations.
- Assisted unaccompanied minors, special-needs travelers, and transit passengers.
- Managed baggage issues, delays, and coordinated with airport authorities.
- Ensured safety compliance and provided timely information to passengers.
