Bichapogu Suresh

Hi This is Suresh from Hyderabad. I have 7.5 years of experience in IT as Desktop Support Engineer. Looking for Job in Hyderabad.

• Provided IT support via inbound calls, tickets (ServiceNow), and chat.
• Onboarded and trained new end users.
• Managed and maintained Windows 10/11 client machines, Outlook, and various applications.
• Handled service requests, software installations, computer setups, and upgrades.
• Installed authorized software on laptops and desktops.
• Worked with legacy hardware (Dell laptops, desktops, MacBooks, Mac Minis).
• Installed antivirus software on all desktops and laptops.
• Troubleshot laptops, desktops, printers, scanners, LAN, and crimping cables.
• Monitored and managed systems to meet employee needs on a daily basis.
• Delivered technical support and customer service via email and Teams chat.
• Installed and troubleshot Windows OS on Dell laptops, desktops, MacBook Pros, and Mac Minis.
• Supported users with Teams, VPN services, Outlook, and printer installations.
• Provided A/V support for 30 conference halls and performed daily checks.
• Managed inventory and processed warranty, replacement requests for laptops, desktops, and MacBooks.

Bachelor of Science from Nagarjuna University