Bicky Pandey

BCA graduate with strong communication, analytical, and problem-solving skills. Proficient in using computers, internet platforms, and social media. Detail-oriented with the ability to follow policies and procedures effectively. Able to work independently as well as collaboratively in a team. A quick learner with a responsible, adaptable, and customer-focused approach.

Service desk associate at Radical mind Pvt Ltd (2026-03 – 2026-07)

• Developed strong troubleshooting and problem-solving skills through academic IT projects.
• Successfully handled technical issues during project work using a structured troubleshooting approach.
• Built practical knowledge of Windows, MS Office, basic networking and IT support processes.

Bachelor of Computer Applications in BCA – Aryabhatta knowledge University (2022 – 2025)

Indian School Certificate – +2 Jantaa high school (2019-03 – 2022-03)

Matriculation – UMS KAKILA (2018-03 – 2019-04)