Regional Manager - CHOPPIES SUPERMARKETS - WINDHOEK, NAMIBIA
(2023-11 - 2025-02)
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Regional Manager - Choppies Supermarket - South Africa
(2015-01 - 2023-01)
- Managing 15 stores operations, each store having 45 staff members including managers
- Interviewing and recruiting a new staff
- Investigating complaints, disturbances, and violations, and resolving problems following management rules and regulations
- Valuate effectiveness of new promotion and products
- Analyzing the profit and loss monthly basis for entire store including the department like fruit and veg, butchery, takeaway and bakery and also providing the guidelines to improve standard and the profitability
- Sales promotion execution includes store merchandising and pricing
- Controlling and monitoring the consistent store standard
- Making sure all the known value items are available in the store for all the time to keep the customers always happy
Branch Manager - Choppies Supermarket - South Africa
(2011-01 - 2015-01)
Branch Manager - Choppies Supermarket - Botswana
(2008-01 - 2011-01)
- Controlling service department like, Bakery, Butchery, Fruit and Veg and daily food departments
- Hire and train workers such as customer service associates, clerks and cashiers
- Provide staff with product knowledge
- Place order with vendors and suppliers
- Recruiting, training, supervising and appraising staff
- Managing budget
- Maintaining statistical and financial records
- Promoting and Marketing business, preparing promotional materials and displays
- Maximizing profitability and meeting sales targets
Assistant Manager - Choppies Supermarket - Botswana
(2006-01 - 2008-01)
- Managing and motivating a team to increase sales and ensure efficiency
- Managing stock levels and making key decisions about the stock control
- Dealing with staff issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as
- Ensuring for standard for quality customer service
