Bijo P Johnson

Leveraging Technical Consulting Background | Expert in Excel

—Supply Resurrections Expert

Uber Greenlight, Bengaluru, India

• Provide support and guidance to drivers, including onboarding, resolving issues, and ensuring compliance with Uber's policies.
• Help drivers navigate the platform and optimize their earnings through personalized advice.
• Handle inquiries via phone(Cold call), chat, and email to enhance driver satisfaction and retention.

— Technical Sales Associate

Geekboz, The Tech Store Trivandrum, Trivandrum, India

• As a Professional Sales Executive with a year of experience, manage high call volumes, maintain excellent customer care, and execute sales outreach to achieve call volume and talk time objectives.
• Provide (L1) troubleshooting and excellent customer service,

staying up-to-date with the latest hardware trends to offer personalized solutions.

• Advise clients on hardware specifications, compatibility, and performance optimization, while collaborating to recommend suitable components that meet both technical and budgetary requirements

BA English Literature

Mar Ivanios College

Diploma In Computer Application (DCA)

The Academic Committee of TCIL-IT

Grade: A

Higher Secondary education: Computer Science

St Mary's Higher Secondary School - Pattom

Marks: 70%