Vice President of Service - BMW Car Dealership - India
(2025-01 - Current)
Key focus areas as VP Service BMW car dealership
- Luxury Brand Experience: Emphasize experience with BMW, Mercedes, Audi, or similar brands.
- Operational Leadership: Highlight 30+ years in carsales & service operations and workshop management.
- Performance Metrics (KPIs): Focus on increasing Customer Satisfaction Index (CSI), reducing cycle times, and boosting service revenue.
- Team Development: Showcase experience in training the sales & service with spare parts teams.
Chief Operating Officer - Vayalat Mahindra & Mahindra - Kochi, India
(2019-12 - 2024-12)
Roles & Responsibilities as COO.
- Experience: 124 Personal vehicles and 100 commercial vehicles selling monthly when I was joined at M&M dealership. 270 PV and 190 commercial vehicles selling avarage in a month on 2024. 110% growth 27% growth on a yeally basis through the organising and driving capability for reflecting the Total Industrial Volium.
- Custmer Satisfaction (CSI): Customer escallations are crimes as per my phylosephy and very organised with the system improving CSI scores and customer experience.
- Operational Metrics: Quantify your achievements Increased new vehicle sales by 27%, Reduced service turnaround time by 15%, Managed a team of 100+.
- Financial Expertise: Maintaing Financial/Insurance penatrician at the highest percentage . and per car accessories up to the standard level consistingly. Showcase experience managing profitability, inventory, and dealer financial statements (KPIs).
- Technological Proficiency: From ETBR to post service feedback experience pleasure given by my entire team through the proper Dealer Management Systems (DMS).
Group General Manager Service - Harsha Toyota - Hyderabad, India
(2015-01 - 2019-06)
- Management & Strategy: Multi-site Management, Strategic Planning, P&L Responsibility, Operations Optimization, Budgeting/Forecasting.
- Toyota Specifics: Toyota Service Management (TSM), Toyota Express Maintenance, Toyota Technical Training, Warranty Administration, Parts Inventory Management, DMS (Dealer Management System) Proficiency (e.g., Reynolds & Reynolds, CDK).
- Customer & Team: Customer Satisfaction Index (CSI) Improvement, Team Leadership & Mentoring, Process Improvement, Conflict Resolution, Staff Training.
General Manager - Marqland Jaguar Landrover - Bengaluru, India
(2010-06 - 2015-10)
- Oversee total service operations for 3 dealerships, managing a well annual service budget, 80+ employees, and 25+ workshop bays.
- Increased overall group labor revenue by 25% over two years through targeted service marketing and enhanced upselling.
- Led all locations to achieve Toyota's highest CSI rating (97%+) for three consecutive years.
- Implemented a, "Fix It Right the First Time" initiative, reducing return repairs by 30%.
- Streamlined parts ordering processes, improving parts-to-labor ratio by 10%.
Manager Service - Performance Motors Singapore (BMW) - Singapore
(2002-11 - 2010-02)
Sime Darby Group is a well-known, prominent business & role player in the Singapore economy with a significant business portfolio. The group is doing very successful business in automotive sector. There are so many Sime Darby Malty Car dealerships in Singapore, Malaysia, Australia, Thailand & China.
Performance Motors
Limited is the main part of Sime Darby business group and it concentrates on the automotive dealerships. (BMW, Man, Rolls Roys, Ford, Fiat). This dealership taken care by BMW Asia Pacific directly.
- Reporting to General Manager Service about over-all workshop activities on daily basis.
- Allocating the jobs correctly to my technical team leaders and workshop supervisors in order to maintain the maximum workshop utilization.
- Analyze workshop productivity report and take corrective action for improvement.
- Follow up on all kind of my customers and ensure that the concerned customer is satisfied or not, if any unsatisfied customer's personally gives some service bonanza tips.
- Follow up on WIP are completed in timely manner or any issues breaking the work progress of the vehicle can manage and following up on the substitute solution at any cost.
- Conducting daily and weekly meetings of Service Technical Team leaders & Workshop Supervisors.
- Analyze of Customer feedback & resolve the complaints in consultation with the Service Manager.
- Ensure maximum Customer Satisfaction through efficient management.
- Being a part of workshop marketing activities likes (Service campaigns/Motor Shows/Conducting customers meet etc).
Service Manager - Rajasree Motors - Kochi, India
(1999-02 - 2002-05)
Service Advisor - INDUS MOTORS PVT LTD - Cochin, India
(1996-03 - 1999-03)
Promoted as Service Manager after 3 years from Sr Service Advisor position.
- Coordinating the front office reception activities.
- Coordinating with Customer and Service Department.
- Coordinate with Technical Team leaders.
- Coordinating with Sales, Service and Parts
- Convincing customers to make support to improve the dealer business with their fully satisfaction.
- The Dealer for Maruthi long 35 years in Kerala
Mechanic - NAVEENTAJ AUTO SQUARE - Thiruvananthapuram, India
(1995-02 - 1996-02)
Maruti Authorized Service Centre
- Assisting to the senior mechanic.
- Overhauling Brake system Steering and Suspension.
- Trouble shooting & diagnosing electrical/Ignition issues.
- Salary INR 1500 Monthly
