Experienced Team lead
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Customer Success Leader | Ex-BPO Team Lead | Driving Client Engagement & Retention
Experienced Service Desk Team Lead with 13 years in the BPO industry, specializing in technical support, customer service, and team management. Proven ability to lead cross-functional teams, manage high-pressure operations, and ensure client satisfaction. Strong background in IT support (CCNA certified), incident management, and process improvement. Currently seeking opportunities in Customer Success Management to leverage leadership, client engagement, and strategic planning skills.
Education Summary:Holds a Bachelor of Science (B.Sc.) in Computer Science from the University of Mysore, combined with a CCNA (Cisco Certified Network Associate) certification. This educational foundation supports over 13 years of experience in IT support, networking, and customer service within the BPO industry.
