Salesforce and Certinia Business Analyst
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Experienced CRM Specialist and Salesforce Business Analyst with 7+ years of expertise in CRM strategy, UAT validation,
system integration, and compliance. Skilled in optimizing platforms, managing customer data, and collaborating with cross-functional teams and stakeholders to drive digital transformation.
CRM & Cloud: Salesforce CRM, Salesforce Sales Cloud, Salesforce Service Cloud, Certinia PSA, Certinia Billing Central,
Apttus CPQ, Oracle EBS, Power BI
Change & Process Management: User Acceptance Testing, Requirements Gathering, Documentation, User Story
Creation, Training Delivery
Test & Collaboration: Jira, Confluence, Zephyr, HP ALM, Test Link
College of Engineering and Technology, Bhubaneswar Bachelor of Technology Computer Science and Engineering Jun 2014 - Sep 2017
