Bikash Das

Experienced professional with 25+ years of experience across industries including Banking and Education, with rich experience in Branch Operations, Learning & Development, Project Management, Contact Centre Operations and Consulting.

Consultant – Operations and admin - Indikids Eduserv - Bhubaneswar

(2024-05)

Consultant – Operations and admin for its chain of Preschools in Bhubaneswar. Also responsible for branding and advertising, social media, drafting process documents and designing learning materials.

Branch Head, Nabarangpur Branch - AXIS Bank Ltd - Nabarangpur

(2020-08 - 2024-04)

• Overall branch management with a span of control of 20+
• Branch operations, customer service and people management
• Branch profitability and growth in market share
• Audit, compliance and risk management

Head of Operations, Axis Digital Centre - AXIS Bank Ltd - Bangalore

(2016-07 - 2020-07)

Headed Contact Centre operations at Axis Digital Centre Bangalore with a span of control of 700+. Responsibilities: Managing the life cycle of employees including induction training, need based functional training and certifications, floor operations & admin, supervising the FM team, UAT for applications, calling data management, internal stakeholder management, data security, MIS and reporting, audit & compliance, handling customer escalations, service requests, vendor management etc.

Regional Trainer – Learning & Development - AXIS Bank Ltd - New Delhi

(2012-05 - 2016-05)

Facilitating Induction Training & other functional & behavioural training programmes for employees across roles. Experience in functional training content development, training delivery and management, post-training evaluation and feedback, coordinating with various stakeholders for training need analysis and developing training plans.

Head of Operations, DLF City Branch - AXIS Bank Ltd - Gurgaon

(2006-05 - 2012-05)

In-charge of overall branch operations, handling a team of over 35 people.

• Driving operational excellence, customer service, team management, audit & compliance, risk management, functional training for team members, vendor management, internal & external stakeholder management and business development

Deputy Manager, DLF City Branch - AXIS Bank Ltd - Gurgaon

(2003-05 - 2006-04)

• Day-to-day branch operations, customer service, Relationship Manager for NRI and corporate customers, MIS and reporting, audit & compliance etc.

Officer, Retail Liabilities, Branch Banking - ICICI Bank Ltd - Gurgaon

(2000-07 - 2003-05)

• Branch operations including cash, remittances, customer service and deliverables

MBA - Marketing and HRM - Utkal University (1998 - 2000)

M.A. - English Literature - Utkal University (1996 - 1998)

B.Sc. - Zoology - Utkal University (1992 - 1995)

AISSE - Sainik School, Bhubaneswar (1990 - 1990)