Bina Raai

Results-driven HR professional with 10+ years of experience specializing in end-to-end recruitment and talent acquisition within the hospitality and gaming industries. Skilled in managing the full hiring lifecycle — from job design and sourcing through screening, interviewing, and onboarding — while also driving employee engagement, performance management, and labour law compliance. Recognized for building efficient, candidate-friendly hiring processes that reduce time-to-fill and strengthen retention, combined with strong organizational and stakeholder-management skills.

Assistant Manager – Human Resources at Delta Corp Limited (2016-01 – 2026-05)

Manage end-to-end recruitment processes and implement HR policies.

• Manage end-to-end recruitment processes, including job description design, advertising vacancies, sourcing, screening, interviewing, and onboarding.
• Develop and implement HR policies, procedures, and employee engagement initiatives.
• Provide guidance and counselling to employees on company policies and HR matters.
• Support performance management and employee appraisal processes.
• Handle employee disciplinary actions and grievance management.
• Maintain employee records, attendance data, leave management, and HR documentation in line with legal requirements.
• Ensure adherence to labour laws and statutory compliance.
• Coordinate training and development programs for employees.
• Prepare HR reports and management presentations; utilize HRMS systems and MS Office for HR operations.
• Successfully streamlined recruitment and onboarding processes.
• Enhanced employee relations and HR compliance practices.

Guest Relations Executive / Administrator / HR Executive at I-Gaming (2010-01 – 2015-01)

Managed recruitment, onboarding, HR administration, and customer relations in gaming industry.

• Published job advertisements and coordinated recruitment activities; scheduled interviews and communicated with candidates.
• Developed onboarding and training materials for new employees.
• Maintained physical and digital employee records and HR databases.
• Managed payroll data, employee benefits, and leave records.
• Prepared HR metrics and reports for management review.
• Responded to employee queries regarding benefits and company policies.
• Handled customer inquiries via chat, email, and phone; assisted players with account registration and verification.
• Resolved payment, deposit, and withdrawal queries; provided information on games, promotions, and bonuses.
• Monitored player activity and ensured compliance with gaming regulations and responsible gaming practices.

Higher Secondary Certificate – West Point Senior Secondary School