Senior SAP Cutover & Hypercare Manager | Lead Consultant | Senior Engagement Manager
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Senior SAP Cutover & Hypercare Manager and Senior Engagement Manager with 10 years of experience leading complex SAP ERP and S/4HANA digital transformations across global enterprise environments. Expert in end-to-end cutover strategy, hypercare stabilization, transport and release governance, dual-maintenance (retrofit), and major incident management. Proven track record of orchestrating zero-disruption go-lives, optimizing project delivery costs, and significantly improving service KPIs.
Lead Consultant / Cutover & Hypercare Manager / Project Delivery Lead - ITC INFOTECH - Kolkata, India
(2024-11)
Directed multi-country SAP cutover deployments, ensuring seamless transition with zero business disruption across business units. Managed BAT GTnT Global Shared Services deployment, directly aligning IT transformation initiatives with overarching strategic business goals. Optimized team capacity and delivery frameworks, delivering measurable improvements in resource utilization and cost efficiency.
Cutover & Hypercare Manager / Major Incident Manager / Senior Engagement Manager - COGNIZANT TECHNOLOGY SOLUTIONS - Kolkata, India
(2016-10 - 2024-08)
Spearheaded SAP cutover strategy, mock deployments (dress rehearsals), and hypercare stabilization frameworks for global enterprise clients. Managed complex transport landscapes, system freeze timelines, and dual-maintenance (retrofits) during multi-wave rollouts.
Management during production deployments, reducing system downtime and ensuring top-tier SLA compliance. Partnered with cross-functional teams to integrate DevSecOps practices, strengthen IT service delivery, and enhance compliance governance.
Bachelor of Commerce - Honours in Accountancy - Calcutta University (2013 - 2016)
