Bindhu P

Pega Certified Senior System Architect (CSSA) with 6+ years of experience designing, developing, integrating, and supporting enterprise-scale Pega Platform applications. Expertise in Case Management, Customer Decision Hub, REST/SOAP integrations, workflow automation, production support, and performance optimization. Proven track record delivering scalable, secure, and high-availability applications in Agile environments while collaborating with business stakeholders, architects, QA, and DevOps teams.

Senior Associate Consultant (Pega Senior System Architect) at Infosys (2022-07 – 2026-02)

Project: Offer Management Platform (OMP) & CJCM – Pega Customer Decision Hub and Case Management

• Designed and enhanced Pega PRPC decisioning applications built on Pega CDH, qualifying real-time personalized offers for line, device, and accessory purchases across millions of customers.
• Implemented complex decision strategies, rules, and data pages to evaluate customer profiles and order intent, improving offer relevance and conversion rates by 25%.
• Supported development and maintenance of Pega Platform applications for case processing and workflow automation, handling 10K+ cases/month.
• Analysed and resolved critical production defects and performance issues, reducing revenue leakage by 20% and improving system stability.
• Contributed to application security, access groups, roles, and privileges, ensuring compliance with enterprise security standards
• Designed scalable enterprise workflows, reusable components, and API-based integrations supporting high-volume customer transactions across multiple channels.
• Implemented API integrations and connectors to enterprise systems and relational databases (SQL), ensuring secure and scalable data exchange.
• Performed root cause analysis, log investigation, and performance tuning activities using Kibana, Splunk to resolve production incidents and maintain application availability.
• Led code reviews, mentored junior developers, enforced Pega guardrails, and supported UAT, production releases, and post–go-live stabilization.

Associate Consultant (Pega Senior System Architect) at Capgemini (2019-06 – 2022-07)

Project: Solutions Center – Pega Customer Service & CDH

• Designed and implemented end-to-end Pega Customer Service case management workflows for telecom service requests.
• Built reusable case types, subcases, flows, SLAs, and UI components using App Studio and Dev Studio.
• Implemented decision management capabilities to improve first-call resolution and customer experience.
• Optimized flows, sections, and decision rules, reducing average case handling time by 35%; actively participated in Agile/Scrum ceremonies and production deployments.
• Contributed to unit testing, documentation, and deployment activities, ensuring audit-ready and production-stable releases.
• Worked closely with architects, QA teams, and business stakeholders throughout Agile delivery cycles to ensure solution quality and business alignment; led code reviews and UAT sign-offs.

Bachelor's Degree in Computer Science / Information Technology – JNTU