Bindhu P

Senior Associate Consultant (Pega Senior System Architect) at Infosys (2022-07 – 2026-02)

Project: Offer Management Platform (OMP) & CJCM – Pega Customer Decision Hub and Case Management

Designed and enhanced Pega PRPC decisioning applications built on Pega CDH, qualifying real-time personalized offers for line, device, and accessory purchases across millions of customers.
Implemented complex decision strategies, rules, and data pages to evaluate customer profiles and order intent, improving offer relevance and conversion rates by 25%.
Supported development and maintenance of Pega Platform applications for case processing and workflow automation, handling 10K+ cases/month.
Analysed and resolved critical production defects and performance issues, reducing revenue leakage by 20% and improving system stability.
Contributed to application security, access groups, roles, and privileges, ensuring compliance with enterprise security standards
Designed scalable enterprise workflows, reusable components, and API-based integrations supporting high-volume customer transactions across multiple channels.
Implemented API integrations and connectors to enterprise systems and relational databases (SQL), ensuring secure and scalable data exchange.
Performed root cause analysis, log investigation, and performance tuning activities using Kibana, Splunk to resolve production incidents and maintain application availability.
Led code reviews, mentored junior developers, enforced Pega guardrails, and supported UAT, production releases, and post–go-live stabilization.

Associate Consultant (Pega Senior System Architect) at Capgemini (2019-06 – 2022-07)

Project: Solutions Center – Pega Customer Service & CDH

Designed and implemented end-to-end Pega Customer Service case management workflows for telecom service requests.
Built reusable case types, subcases, flows, SLAs, and UI components using App Studio and Dev Studio.
Implemented decision management capabilities to improve first-call resolution and customer experience.
Optimized flows, sections, and decision rules, reducing average case handling time by 35%; actively participated in Agile/Scrum ceremonies and production deployments.
Contributed to unit testing, documentation, and deployment activities, ensuring audit-ready and production-stable releases.
Worked closely with architects, QA teams, and business stakeholders throughout Agile delivery cycles to ensure solution quality and business alignment; led code reviews and UAT sign-offs.

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