Bindu Thirupathi

Enterprise Delivery and AI Transformation executive with 24+ years of experience across Infosys, IBM, ThoughtFocus, and high-growth SaaS environments, leading global delivery, enterprise modernization, infrastructure transformation, AI-led engineering, and strategic BFSI programs. Delivered enterprise transformation initiatives across Banking, Insurance, Payments, Mortgage, Retail, Telecom, and SaaS domains. Proven track record managing enterprise-scale delivery organizations, GCC transformations, AI modernization initiatives, and complex multi-region programs across Banking, Insurance, Payments, Retail, Telecom, and SaaS sectors.

Strong expertise in enterprise delivery governance, transformation execution, stakeholder management, solutioning, customer success, operational excellence, and AI-driven automation. Experienced partnering with CIOs, CTOs, and business leadership to drive scalable, outcome-focused transformation programs.

DIRECTOR, HEAD OF PRESALES & AI TRANSFORMATION at THOUGHTFOCUS (2024-01 – 2026-12)

• Led enterprise AI, data, and digital transformation programs across Banking, Insurance, SaaS, and regulated industries.
• Partnered with Sales, Delivery, and Engineering leadership to drive large-scale enterprise modernization and AI transformation programs.
• Supported $15M+ strategic pursuits involving AI transformation, GCC modernization, and platform engineering.
• Built repeatable AI-led transformation frameworks improving deal velocity, delivery readiness, and customer outcomes.
• Worked closely with delivery organizations to ensure transformation execution, operational governance, and enterprise delivery readiness across strategic engagements.
• Led executive stakeholder governance across enterprise transformation engagements.

DIRECTOR, HEAD OF PRESALES & AI TRANSFORMATION at THOUGHTFOCUS (2024-01 – 2026-12)

Key Enterprise Transformations

• Patagonia GCC Transformation: Led multi-year digital GCC transformation transitioning 800+ operations to India, delivering ~50% cost optimization through automation-led transformation
• ClearStar AI Transformation: Architected self-funding AI flywheel strategy driving ~90% automation across 3 enterprise platforms within 3 years
• Fiserv AI Automation: Designed AI-led payment certification transformation reducing cycle times by ~50% with near-100% automated testing

DIRECTOR, HEAD OF DELIVERY & CUSTOMER SOLUTIONS at HUBLER.APP (2022-01 – 2024-12)

• Led Delivery, Customer Success, and Presales functions for enterprise SaaS and no-code transformation initiatives.
• Built scalable delivery frameworks enabling 5X business growth while maintaining operational efficiency and customer satisfaction.
• Managed enterprise delivery governance, resource planning, customer engagement, and execution readiness across multiple accounts.
• Managed delivery operations balancing scalability, customer outcomes, and operational efficiency without margin erosion
• Delivered rapid enterprise workflow automation platforms across telecom, retail, and supply chain domains reducing implementation timelines by ~50%.
• Led SaaS product delivery initiatives enabling deployment of five enterprise-ready products within five months.
• Responsible for forecasting, utilization and finance governance of the large and complex projects

DIRECTOR, HEAD OF DELIVERY & CUSTOMER SOLUTIONS at HUBLER.APP (2022-01 – 2024-12)

Representative Customers

• FibreConnect – Designed telecom workflow automation platform spanning network design, permits, and construction lifecycle.
• Fair Exports – Built supply chain and pricing management platform supporting highly dynamic export operations.
• GIVA – Delivered enterprise workflow and vendor management solutions supporting retail store rollout and operational scaling.

CO-FOUNDER & PRODUCT / TECHNOLOGY LEAD at CUELLY.COM (2020-01 – 2022-12)

FashionTech | Smart Jewellery | Mindful Wearables

• Co-founded FashionTech startup focused on smart jewellery and mindful wearable technologies.
• Led product vision, technology strategy, prototyping, and ecosystem partnerships.
• Built IP-oriented wearable concepts integrating wellness, personalization, and AI-driven user experiences.
• Conducted market validation and collaborated with design and manufacturing ecosystems to refine scalable product concepts.

PROGRAM MANAGER, ENTERPRISE INFRASTRUCTURE & TRANSFOMATION at IBM INDIA PVT LTD (2010-01 – 2020-12)

• Led large-scale infrastructure transformation and data center modernization programs across APAC and ANZ regions.
• Managed multi-country enterprise programs involving globally distributed engineering, operations, and infrastructure teams.
• Directed cloud migration, infrastructure modernization, automation, and enterprise platform transformation initiatives.
• Managed enterprise delivery governance, budgeting, forecasting, stakeholder management, and risk mitigation across strategic programs.
• Led 24x7 support operations, release management, integration governance, and service readiness for enterprise automation platforms.
• Partnered with Sales and Engineering teams during presales, onboarding, and enterprise solution deployment initiatives.
• Managed infrastructure transformation programs across 15 countries with budgets ranging between $1.5M–$2M per program.
• Managed budgeting, forecasting, and operational governance across strategic infrastructure programs
• Received IBM Hall of Fame recognition for innovation and operational excellence.

SENIOR MANAGER, DELIVERY & RISK MANAGEMENT at INFOSYS TECH LTD (1997-01 – 2010-12)

• Progressed from Software Engineer to Senior Manager leading enterprise delivery governance and transformation programs.
• Managed multi-location enterprise programs involving distributed engineering teams across strategic US retail transformation initiatives.
• Led delivery risk management initiatives supporting high-priority enterprise engagements and complex transformation programs.
• Managed cross-functional teams of 80+ professionals across multiple locations for large-scale multi-channel retail integration initiatives.
• Built delivery governance and risk mitigation frameworks improving enterprise program stability and execution readiness.
• Led enterprise testing and transformation initiatives for strategic retail clients including Nordstrom and Williams Sonoma.

MBA in ENTERPRISE MANAGEMENT – Indian Institute of Management, Bengaluru, India

BTECH in COMPUTER SCIENCE & ENGG – SV University College Of Engineering, Tirupati, India

Certification in No Code AI/ML Building Data Sciences Solution – MIT Sloan School of Management, USA