Customer-focused professional with a strong background in hospitality and service operations
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Customer-focused professional with a strong background in hospitality and service operations. Brings extensive experience in handling guest queries, resolving issues, managing service expectations, and maintaining high satisfaction levels in fast-paced environments. Known for clear communication, problem-solving, empathy, and the ability to handle high-volume interactions while adhering to quality and process standards.
Housekeeping Executive (Guest Escalation) - LP Hotels - Dehradun, India
(2022-05 - 2026-04)
Acting as the primary point of contact for guests, handling calls, service requests, complaints, and follow-ups to ensure timely resolution and positive experiences. Coordinating with a team of supervisors and attendants to deliver consistent service within defined timelines, maintaining smooth day-to-day operations. Supporting service quality by scheduling staff, maintaining discipline, and ensuring tasks are completed as per SOPs.
Managed service records and reports, collaborating with internal teams to resolve guest issues and maintain high customer satisfaction.
Housekeeping Executive - The Clarion (Previously 'The Clarks') - Dehradun, India
(2022-02 - 2022-05)
Addressed guest concerns related to rooms, amenities, and services with professionalism, ensuring timely and effective resolution. Maintained accurate service documentation, shift handovers, and logs to ensure operational continuity; collaborated with cross-functional teams to resolve escalations while maintaining service quality and customer satisfaction standards.
Housekeeping Executive - The President Hotel - Dehradun, India
(2017-04 - 2022-01)
Handled guest concerns related to rooms, amenities, and services with professionalism and empathy. Ensured accurate documentation, shift handovers, and service logs. Supported customer satisfaction initiatives by maintaining service consistency and quality standards. Worked closely with cross-functional teams to resolve escalations within defined timelines.
Housekeeping Executive - The Citrus Gurgaon (Mirah Group) - Gurgaon, India
(2015-02 - 2016-06)
Managed daily service operations and duty rosters to ensure uninterrupted guest support. Responded to guest requests and service issues, ensuring quick turnaround and positive experiences. Coordinated with internal teams to maintain service SLAs and operational efficiency.
Guest Service Associate (Housekeeping Dept) - The Oberoi - Gurgaon, India
(2011-10 - 2015-01)
Delivered premium guest service in a luxury hospitality environment. Gained strong experience in customer interaction, service etiquette, and complaint handling. Followed strict quality, safety, and process guidelines while managing guest expectations.
Housekeeping Assistant - The Taj Gateway Ganges - Varanasi, India
(2010-03 - 2011-09)
Assisted guests with service requests and ensured timely support. Maintained service records and supported team operations to meet daily service targets. Developed strong fundamentals in customer service, teamwork, and communication.
Industrial Trainee – Hotel Operations (Housekeeping) - Cidades de Goa Hotel & Resorts - Goa, India
(2009-08 - 2010-01)
Assisted in daily housekeeping operations, ensuring cleanliness standards across guest rooms and public areas. Supported guest service requests and coordinated with team members to ensure timely issue resolution. Followed hotel SOPs, safety guidelines, and service quality standards while maintaining service records.
Bachelor's Degree - Hotel Management - NIMS, Kolkata (2010)
12th - Higher Secondary - West Bengal Board of Higher Secondary Education (2007)
Secondary - Class X - WBBSE (2005)
