Bipasa Bose

Handled customer service operations, resolved complaints, and maintained high customer satisfaction. Performed detailed fraud investigations covering document verification, pattern analysis, transaction scrutiny, and risk assessment to identify and prevent fraudulent activity. Conducted quality audits and provided actionable feedback to improve team performance and service quality.

Fraud Analyst & Customer Care - Concentrix - Gurgaon

(2022-01)

• Handled customer service operations, resolved complaints, and maintained high customer satisfaction.
• Performed detailed fraud investigations covering document verification, pattern analysis, transaction scrutiny, and risk assessment to identify and prevent fraudulent activity.
• Conducted quality audits and provided actionable feedback to improve team performance and service quality.
• Supported training programs and team coordination while leveraging strong product knowledge to deliver effective customer support.

Customer Service Executive - PolicyBazaar Ltd.

(2017-08 - 2019-03)

• Delivered customer support through phone, email, and chat for insurance products and services.
• Resolved customer inquiries and policy-related issues efficiently, with timely follow-ups.
• Maintained productivity and service standards in a target-driven environment.

Class X - CBSE Board (2011-12)

Class XII - CBSE Board (2013-12)

Bachelor of Computer Applications - Computer Applications - Indira Gandhi National Open University (IGNOU) (2019-12)