Biplab Debnath

Senior Transaction Monitoring Analyst with extensive experience in Risk & Compliance, fraud investigation, and financial crime prevention within the banking sector. Expertise in fraud risk assessment, rule enhancement, and mitigation strategies to reduce operational and regulatory risk. Proven ability to identify fraud patterns, handle complex investigations, and strengthen controls while ensuring AML/KYC compliance.

Adept at collaborating with stakeholders to improve detection efficiency and enhance overall Compliance management frameworks.

Senior Transaction Monitoring Analyst at Jana Small Finance Bank Ltd. (2018-01 – Present)

• Perform real-time monitoring of financial transactions to detect suspicious activity.
• Analyse transaction behaviour, patterns, and anomalies triggering investigations.
• Conduct root-cause analysis and prepare detaile fraud incident reports.
• Perform due diligence for high-risk accounts and suspicious transactions.

Payment Processing Analyst at Jana Small Finance Bank Ltd. (2018-01 – Present)

• Monitored daily electronic fund transfer transactions.
• Reviewed payment logs to identify duplicates and irregularities.
• Ensured regulatory compliance in payment processing operations.
• Improved accuracy and operational efficiency in transaction handling.

Senior Customer Support Executive at Jana Small Finance Bank Ltd. (2018-01 – Present)

Experienced Senior Customer Support Executive with expertise in handling customer queries, resolving escalations, coordinating with cross-functional teams, and delivering exceptional customer service. Issue resolution, and maintaining high customer satisfaction.

Employee Support Executive at HC-ONE

• Provided HR backend support to employees across PAN India.
• Handled employee queries related to HR processes, policies, and documentation.

Customer Support Associate at INTELENET GLOBAL SERVICE PVT Ltd (2017-10 – 2018-04)

• Process TVS motor (Third party payroll)
• Meet individual targets and work towards meeting team targets.
• Identify the needs of customer, resolve issues and provide solutions.
• Handling customer's escalation via E-mail

Bachelor's Degree in Commerce (FA) – West Bengal Council of Higher Secondary Education (2010-01 – 2013-01)

Senior Secondary Examination in Commerce – West Bengal Council of Higher Secondary Education