Biplab Ghosh

Results-driven Operations and Factory Management Professional with 14+ years of experience leading large-scale operations, process improvement initiatives, infrastructure management, logistics coordination, supply chain support, and cross-functional teams across manufacturing and corporate environments. Proven track record of driving operational excellence through process optimization, Lean Six Sigma methodologies, KPI-based performance management, resource planning, vendor coordination, and continuous improvement programs. Experienced in overseeing production support operations, logistics planning, inventory coordination, stakeholder management, risk mitigation, and organizational transformation initiatives.

Hands-on exposure to factory management, manufacturing operations, industrial engineering, procurement coordination, transportation logistics, and operational workflow optimization. Demonstrated success in improving operational efficiency, reducing downtime, enhancing service reliability, optimizing resource utilization, and delivering measurable business outcomes. MBA in Business Analytics & Data Science with strong capabilities in strategic planning, operational leadership, data-driven decision-making, performance reporting, and business transformation.

Passionate about building high-performing teams, fostering a culture of safety and continuous improvement, and driving sustainable operational growth.

Internship – Factory Manager at Granvix (2026-01 – 2026-05)

• Assisted in managing day-to-day factory operations, ensuring smooth coordination between procurement, production, logistics, and installation teams.
• Oversaw end-to-end material planning, inventory monitoring, and procurement activities to support uninterrupted production schedules.
• Coordinated production planning, cutting, polishing, customization, and dispatch activities to meet customer delivery commitments.
• Managed transportation logistics, route planning, and vehicle allocation to optimize delivery efficiency and reduce operational costs.
• Monitored operational KPIs, production progress, and material movement, ensuring alignment with quality, cost, and delivery objectives.
• Supported process improvement initiatives focused on productivity enhancement, waste reduction, and operational efficiency.
• Collaborated with vendors, transport partners, and installation teams to ensure seamless project execution and customer satisfaction.
• Maintained operational records, delivery schedules, and performance reports to support management decision-making.

Internship – Industrial Engineer at Miracle Group of Companies (2025-10 – 2025-12)

• Managed inbound and outbound logistics operations, ensuring timely availability of raw materials and efficient dispatch of finished products.
• Coordinated with procurement, warehouse, production, and transportation teams to optimize supply chain performance.
• Planned vehicle allocation, route scheduling, and transportation activities to improve delivery reliability and resource utilization.
• Conducted operational analysis to identify process bottlenecks, improve workflow efficiency, and reduce logistics delays.
• Implemented data-driven process improvements that enhanced productivity, minimized waste, and optimized operational costs.
• Monitored inventory movement, production schedules, and logistics performance to ensure uninterrupted manufacturing operations.
• Ensured compliance with safety regulations, operational standards, and quality requirements across logistics activities.
• Prepared operational reports and performance dashboards to support continuous improvement initiatives.

Project Manager at Tata Consultancy Services (TCS) (2021-08 – 2025-08)

• Led large-scale operations and service delivery functions supporting global business environments, ensuring operational continuity and performance excellence.
• Managed cross-functional teams responsible for infrastructure operations, incident management, change management, and service delivery.
• Directed resource planning, workload balancing, and operational governance activities to achieve business objectives and service-level commitments.
• Established KPI-driven performance monitoring frameworks, enabling data-driven decision-making and continuous operational improvement.
• Coordinated vendor management activities, stakeholder communications, and executive reporting to ensure alignment with organizational goals.
• Implemented process optimization and automation initiatives that reduced operational effort, improved efficiency, and enhanced service reliability.
• Improved operational efficiency through automation, saving 500+ man-hours per quarter, Enhanced system resilience by 28%, Reduced recurring operational issues by 32%.
• Led risk management, root cause analysis, and corrective action programs to improve operational resilience and reduce service disruptions.
• Drove organizational transformation initiatives, supporting business growth, cost optimization, and operational excellence.
• Mentored team members and developed high-performing teams through training, coaching, and performance management.

Project Lead at Tata Consultancy Services (TCS) (2016-01 – 2020-12)

Production Support Engineer at Tata Consultancy Services (TCS) (2011-01 – 2016-12)

MBA in Business Analytics & Data Science – Bengal Institute of Business Studies [ Vidyasagar University ] (2024-01 – 2026-12)

Bachelor of Technology (B.Tech) in Electronics & Communication Engineering – College of Engineering & Management, Kolaghat [ WBUT / MAKAUT ] (2006-01 – 2010-12)