Bipradip Biswas

Hard-working achiever with over 13 years of experience across various fields including sales and customer support. A dedicated team player committed to on-time delivery and continuous improvement in a growing organization.

Senior MIS Executive - Reliance Retail

(2022-01)

• Manage and oversee MIS reporting processes.
• Ensure accurate data entry and generation of reports.
• Collaborate with cross-functional teams to improve workflow efficiency.
• Analyze data for insights and improvements.

Senior Executive - Marketing - Shriram General Insurance

(2021-01 - 2022-12)

• Developed and executed marketing strategies for insurance products.
• Engaged with clients to provide policy information and assistance.
• Analyzed market trends to target new customers.

Business Sales Development Executive - ANI Technologies

(2018-01 - 2021-12)

• Conducted market research to identify potential customers.
• Managed client communications to drive sales goals.
• Preserved relationships with key clients to enhance customer satisfaction.

Senior Customer Support Advisor - Intelenet Global Services

(2016-01 - 2018-12)

• Provided support via email and telephonic conversations.
• Resolved customer queries and complaints effectively.
• Assisted in training new employees in customer service protocols.

Customer Support Advisor - Teleperformance India

(2015-01 - 2016-12)

• Handled inbound customer calls and inquiries.
• Delivered high-quality support to ensure customer retention and satisfaction.
• Kept meticulous records of customer interactions.

Practitioner - Concentrix Daksh India Pvt. Ltd.

(2015-01 - 2015-12)

• Engaged customers in email and voice processes.
• Addressed customer concerns and provided solutions promptly.
• Contributed to achieving team targets consistently.

Customer Care Executive - Aditya Birla Minacs

(2013-01 - 2015-12)

• Managed customer care operations with focus on service quality.
• Solved customer queries through telephonic support.
• Assisted in training for better customer interaction strategies.

B.Sc - General - Calcutta University (2014-12)

XIIth - Bengali / Bangla - West Bengal (2010-12)

Xth - Bengali / Bangla - West Bengal (2008-12)