Operations Coordinators (Indoor Retail) - Automation at Gilbarco Veeder Root India Private Limited (2025-04 – Present)
- Prepare daily operational data, highlighting downtime logs and overall efficiency metrics.
- Liaison with third-party automation vendors, tracking performance metrics and scheduling hardware maintenance visits.
- Coordinate with the warehousing team to ensure automated shelves and dispensers are continuously refilled based on system demands.
- Inspect automated fixtures to ensure they comply with local indoor safety regulations and fire hazards.
- Keeping response and fixing times within target limits (Service Level Agreements or SLAs).
- Working with retail gas stations and major oil companies to resolve equipment issues.
- Ensuring the team follows safety rules and has the right technical skills.
- Prepared daily operational reports on downtime, efficiency trends, and open service items for review.
- Coordinated maintenance visits with external vendors and aligned schedules for site availability.
- Monitored automated equipment issues and routed service requests to the appropriate support teams.
- Reviewed refill requirements with warehousing teams to maintain stock levels for automated shelves and dispensers.
- Experience in handling Submersible Turbine Pumps (STP)
L1 Tech Support at Orpak Systems India Pvt Ltd. (2023-06 – 2025-04)
- Resolved customer support tickets through phone, email, and chat while maintaining consistent client communication.
- Guided users through troubleshooting steps for hardware, software, application, and network connectivity issues.
- Provided step-by-step instructions to help users resolve recurring technical issues independently.
- Assisted with software installation, configuration, updates, and patching to keep systems current.
- Maintained accurate issue records and product documentation for reference across future support cases.
- Kept current on product features, specifications, and troubleshooting procedures to support accurate customer guidance.
Automation Engineer at Orpak Systems India Pvt Ltd. (2018-03 – 2023-06)
- Managed [number] site installations per month for SAM, HHR, NNR, Ring, and mini-Nano Pass systems.
- Configured networking ROS and Site Omat installations, troubleshooting setup issues across retail automation sites.
- Improved customer service by translating client feedback into updated policies and procedures.
- Handled public relations issues and maintained customer trust through clear, professional communication.
- Established operating policies and objectives aligned with organizational goals and service standards.
- Applied strong written and oral communication, problem resolution, and confidentiality in technical support work.
Automation Engineer at Dover India – Tokheim India Pvt. Ltd. (2017-06 – 2018)
- Strengthening customer service by using client feedback to refine service policies and procedures.
- Resolved public relations issues and supported customer management with clear, professional communication.
- Developed policies and objectives aligned with organizational goals while supporting confidentiality and problem resolution.
- Collaborated with cross-functional teams to identify process improvement opportunities in automation workflows.
Automation Engineer at Dover India – OPW DIVISION (2016-01 – 2017-06)
- Troubleshot automation and control issues across multiple sites to restore normal operations quickly.
- Coordinated field service activities with local teams to align repairs, site access, and follow-up support.
- Documented technical findings, maintenance actions, and open issues for clearer handoffs between shifts.
- Supported software-related checks using SQL and.NET knowledge during basic system verification tasks.
- Led training sessions for junior engineers on best practices in automation techniques and tools usage.
Service Coordinator at Su-kam Power System Limited (2013 – 2016)
- Logged customer requests and maintained service records for accurate tracking and follow-up.
- Scheduled technician visits based on urgency, location, and available resources.
- Verified complaint details and coordinated timely updates between customers and support staff.
- Managed follow-ups for pending service calls until resolution or reassignment.
- Coordinated service requests, ensuring timely response and resolution for customer inquiries.
