Helpdesk Executive at Phoenix EFS IFM Private Limited (2024-02 – Present)
Facility Helpdesk & FM PRO Hub Management, Work Order Control & Coordination, Reporting, Analysis & Documentation, Communication & Emergency Support, Administrative & Office Support
- Proficient in handling end-to-end operations through the FM PRO Hub system, including raising, tracking, and closing tickets for all facility-related issues
- Managed user accounts, resolved login problems, and ensured accurate data entry and timely ticket resolution
- Supported the central facilities team by coordinating between multiple sites, ensuring uninterrupted communication and operational efficiency
- Created, assigned, and monitored work orders based on issue type and priority
- Followed up with site engineers and vendors for timely action, maintaining complete logs for audit readiness
- Ensured accurate closure of all requests while adhering to SLA timelines and service quality standards
- Collected and consolidated operational data from site teams — including maintenance updates, soft services reports, and energy consumption records
- Prepared detailed daily, weekly, and monthly reports, ensuring management had clear insights into operational performance
- Demonstrated strong data analysis skills, turning raw information into actionable insights for decision-making
- Acted as the central communication link between sites, clients, and internal departments
- Handled emergency calls (medical, lift entrapment, fire alarms), coordinating rapid response teams and updating stakeholders in real time
- Shared important circulars, safety notifications, and maintenance alerts with all concerned personnel
- Assisted with day-to-day administrative duties, documentation, and helpdesk activities
- Operated and maintained office equipment such as printers and scanners, troubleshooting basic issues
- Supported smooth workflow by maintaining professional communication with clients, vendors, and internal teams
Data Executive-Spares at Everest Fleet Private Limited (2022 – 2023)
- Successfully managed the entirety of store operations
- Managed counter sales operations, ensuring a smooth and customer-friendly transaction process
- Managed spares-related tasks, including issuing, ordering, and dispatching
- Demonstrated proficiency in managing and maintaining detailed reports and data
Office Executive at Seven Hills Facility Services - BIRLASOFT LIMITED (2021 – 2022)
- Oversee and manage incoming and outgoing mail
- Ensure timely distribution of internal and external correspondence
- Maintain inventory of office supplies and stationary. Assisting in Procure and restock supplies as needed
- Track and manage employee attendance records
- Ensure accuracy in invoice details, including prices, quantities, and terms
- Establish and maintain an organized system for record-keeping
- Successfully managed the entirety of store operations
- Managed counter sales operations, ensuring a smooth and customer-friendly transaction process
- Managed spares-related tasks, including issuing, ordering, and dispatching
- Demonstrated proficiency in managing and maintaining detailed reports and data
Data Entry Operator at Kutumbh Care Pvt Ltd- Ekart Logistics Warehouse (2020 – 2021)
- Coordinate the dispatch of goods and products
- Establish and maintain an organized inventory system
- Oversee the receipt of incoming goods and materials (inward processes)
- Generate regular reports on inventory levels and other relevant metrics
- Conduct regular and systematic physical counts of inventory
- Verify stock levels against recorded data in the inventory system
