Bishwajit

IT, Networking, CCTV, Printers, Backup, Security, Firewall, ERP Server, Wi-Fi, Access Point with Cloud controller. Analyzing operations and Server and Network domain in business process and gather information Technology. Experienced in Team handling and liaising with end user, Vendors, and various other authorities for obtaining necessary approvals & enjoy working with the team to deliver the product and relationship management.

Renewal of Domains, Hosting, SSL Certificates, and other essential software. Team Handling at PAN India - Operation & Process Management.

Vendor

Management & Negotiation's. Good knowledge in Dialers, Softphones, Cisco Hard Phones (Vonage/Ring Cental/). All Types of Printer Scanner, Remote Printer (Zebra). Good Knowledge in Server, Networking, AWS Cloud, Cisco Switches, Huawei & Site.

Knowledge of main interface and sub interface. Handling SLA, TAT, Broadband, ILL and SIP. Client-focused Professional with skills in adhering to quality standards for various operational areas, ensuring a high-quality customer experience by resolving the queries.

Manager- IT & Infra - Select Source International Pvt Ltd - Gurgaon

(2026-01)

• Manage & Handling IT Team of 5 Members.
• Manage & Handling All Laptops & Desktops, (Approx 500)
• Handling & Managing Purchase, vendors, Meetings, Escalation calls, Installations etc.
• Handling & Managing S/W & Hierarchy methodology.
• Administer identity and access management tools such as Microsoft Entra ID / Google Workspace, as applicable.
• Manage internet links, ISP relationships, firewall rules, VPN access, and network
• Plan network capacity and recommend upgrades based on business growth and security requirements.
• Handling server managements, Internet, Procurement, Assets Compliance
• Microsoft office 365,(Business Basic & Business Std) LTSC-2021 & Office other external organizations with AWS, WAP.
• Deployment & Managing Internet & firewall, SD-WAN.
• Knowledge of SQL & IT Hardware, NAS Drive, D-Link, Access Point server, Desktop, Printer, CCTV Managers & the Managed Switches, Router, Firewalls, ACS, Biometric and Structured (LAN & WAN) Networks
• Wireless Network Configuration for more distance and long-Distance connectivity
• Managing Internet & Soft phones over VoIP/entry & the SIP
• Handling & Managing Remotely Vendor allocations (Delhi NCR/Indore/USA,UK etc)
• Troubleshoot & Rectify problems across area and implement suitable solutions in time.
• Handling & Managing 200 GB/300Mbps Internet Lease Line & Broadband connection.
• Online & Onsite Troubleshoot of Firewall, Wireless Access Point, Server, Desktop, Printer, Cisco Managed IP Phones, IP Cameras.
• Control or POC & Procurement/ testing of Laptop's, Desktops Industrial Tablets Projectors.
• Work with business teams to improve IT reliability, user experience, and security awareness.
• Installation & Commissioning of Various types of servers (IIS, PHP/SQL/VDI).
• Monitoring MIS Reports generation, vulnerability actions reports
• Standardized operations, earlier tools, Software, etc.,
• Scheduling the windows Server Backup, Meraki ,Sophos XGs , Fortinate Firewall Application & User backup.
• Hands on experience in Monitoring & configuring IT Complex Network's
• Hands on experience in Maintenance - MDM/DLP & Cyber Security.
• Hands on experience in Vendor management & Invoicing, Billings, Payments.
• Hands on experience in DLP & MDM (IP Gears & Cososys)
• Ensure IT tickets, incidents, changes, assets, and recurring checks are properly tracked.
• Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, Intune, and related security features.
• Manage user provisioning, licensing, mailbox configuration, groups, distribution lists, and data retention settings.
• Configure and monitor MFA, conditional access, device management, data sharing, and collaboration controls.
• Support email security, anti-phishing controls, spam protection, and mailbox
• Ensure appropriate backup, retention, and recovery processes for business-critical collaboration data.
• Deploy & Migrate Ms-365 From US Region to India ( AvePoint Tools)

IT Manager - Country Delight Pvt Ltd - Gurgaon

(2024-09 - 2026-01)

IT Manager/ Head - Educomp Solutions Ltd - Gurgaon

(2020-11 - 2024-09)

IT Manager - Techno-Struct Pvt. Ltd - Gurgaon

(2018-10 - 2020-08)

IT Manager - Agivetta Consulting - Gurgaon

(2017-08 - 2018-09)

Technical Manager - Alba Urmet Comm & Sec Pvt. Ltd - Gurgaon

(2011-05 - 2017-07)

IT Administrator - RJT Compo-solutions Pvt. Ltd - Gurgaon

(2008-08 - 2011-04)

IT Engineer - Bakers Circle (I) Pvt. Ltd - Gurgaon

(2007-02 - 2008-07)

Bachelor - IT & Mgmt - Utkal University (2004)

+2 (Higher Secondary) - C.H.S.E. (2000)

10th (Matriculation) - B.S.C. (1998)