Biswajeet Mishra

Dedicated and adaptable professional with over 5 years of experience in technical support, content moderation, and quality analysis. Proven ability to meet performance targets, ensure compliance with quality standards, mentor team members, and maintain high client satisfaction in BPO environments.

Quality Analyst – Content Moderation at Wipro (2023-08 – Present)

• Conduct quality audits on moderation processes to ensure strict compliance with guidelines.
• Provide targeted coaching and actionable feedback to improve moderation accuracy and efficiency.
• Promoted internally based on consistent top-tier performance and high client satisfaction metrics.

Senior Associate – Content Moderator at Wipro (2021-09 – 2023-08)

• Reviewed user-generated content for strict compliance with platform policies and safety guidelines.
• Maintained high accuracy and productivity rates within fast-paced moderation workflows.
• Trained and mentored new associates to help them achieve Key Performance Indicators (KPIs).
• Recognized by management for delivering excellent client satisfaction scores.

Technical Support Representative at Tech Mahindra (2019-09 – 2021-04)

• Provided comprehensive technical support for Amazon (TCD process).
• Resolved complex customer issues efficiently, maintaining a high first-call resolution rate.
• Strengthened troubleshooting and problem-solving abilities in a dynamic customer service environment.

Graduation (+3) – Utkal University (2017)

+2 – CHSE Odisha (2014)

HSE – BSE Odisha (2012)