Biswajit Pagad

Construction Equipment Service professional with 10+ years of hands-on experience in excavators, wheel loaders and heavy earthmoving machinery, currently working with Pollutech Engineering, an authorized Volvo CE dealer. Strong experience in field service, customer support, aftermarket service coordination, preventive/corrective maintenance, hydraulic and electrical troubleshooting, engine/after-treatment systems, machine diagnostics and technical reporting. Experienced across mining, quarry and construction applications, supporting Volvo CE equipment from EC210 to EC950 and L90H to L260H, including hydraulic breakers and X1 piping installation, parameter programming and troubleshooting.

Proven ability to diagnose complex failures, perform root-cause analysis, coordinate repairs and parts/service requirements, support customer fleets and work independently in demanding field environments.

Senior Service Engineer at Pollutech Engineering – Authorized Volvo CE Dealer (2016-05 – Present)

Career Progression / Field Exposure: 2016–2024 – Mining-area field service support, primarily in the Jharsuguda region; 2025–Present – Customer-focused service responsibilities with exposure to mining operations including Kaliapani, Jajpur.

• Provide field service and technical support for Volvo CE construction equipment, with extensive exposure to excavators and wheel loaders used in mining, quarrying and construction applications.
• Support Volvo CE excavator classes including EC210/EC220, EC300, EC380, EC480, EC550, EC750 and EC950, along with L90H, L120, L150 and L260 wheel loaders and hydraulic attachments/breakers.
• Perform systematic troubleshooting of hydraulic, electrical/electronic, engine, transmission, after-treatment and attachment systems using pressure measurements, electrical checks, service data and OEM diagnostic procedures.
• Use Volvo Tech Tool and machine diagnostic information for fault-code analysis, parameter monitoring, and system testing and troubleshooting support.
• Diagnose hydraulic performance issues involving main control valves, pilot systems, pumps, relief/pressure-control components, cylinders, linkages and hydraulic attachments.
• Handle engine-related troubleshooting including abnormal RPM/load behavior, boost-pressure issues, fuel-pressure checks, turbocharger/air-system checks and engine performance complaints.
• Support EATS/AdBlue/SCR-related systems and investigate machine performance concerns associated with emissions-control systems.
• Carry out machine inspections, identify root causes, recommend corrective actions and prepare technically precise service/inspection reports for customers.
• Provide fleet-level support and customer coordination, including MIS reporting and technical follow-up for large equipment fleets.
• Support product training and technical knowledge sharing; completed Volvo EC480 product training and electrical safety Role 4 training.
• Handle customer complaints from initial inspection through diagnosis, repair recommendation, parts/service coordination and final technical feedback.

B.Tech in Mechanical Engineering – BPUT, Odisha